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About the Role
We are seeking a highly organized and proactive Sales Assistant - Key Accounts to support our fast-paced sales environment. This role will manage order processing, coordinate product and account information, and ensure smooth day-to-day sales operations, partnering closely with various teams to support account growth.
Responsibilities
- Process and enter wholesale orders into SAP Business One with accuracy and attention to detail.
- Maintain and update customer account records and account data within SAP.
- Navigate retailer and distributor portals to retrieve purchase orders, invoices, and order documentation.
- Develop a strong understanding of Rifle Paper Co. product lines, SKU nomenclature, and product details to support accurate order entry and account communication.
- Complete retailer new item setup forms and maintain product information documentation.
- Update and distribute seasonal UPC lists and pricing documents with current costing information.
- Support Key Accounts and International distributors with product information, imagery, and account materials as needed.
- Prepare and complete new product setup spreadsheets for accounts and distributor partners.
- Maintain and organize shared Dropbox folders and external product resources for distributors and retailers.
- Manage buyer sample requests and coordinate bulk sample shipments following seasonal product launches.
- Partner with warehouse and fulfillment teams to track shipment status and support on-time delivery for key accounts.
- Assist with seasonal market preparation, account meetings, and select regional tradeshows.
- Work cross-functionally to resolve wholesale misships, damages, and order discrepancies, including coordinating replacements and return shipments.
- Maintain internal sales documents and spreadsheets used across multiple departments.
- Communicate proactively with internal teams to support account timelines, shipment updates, and retailer requests.
- Represent Rifle Paper Co. with professionalism and a customer-focused approach in all written and verbal communication.
- Support the Director of Sales and Account Executives with administrative and operational tasks as needed.
Requirements
- Bachelor’s degree in Merchandising, Product Development, Sales, Business, or a related field required.
- 2+ years of experience in sales support, account coordination, wholesale operations, or a related administrative role preferred.
- Experience with SAP, ERP systems, or wholesale order management platforms preferred.
- Familiarity with EDI processing, retailer portals, and UPC catalog management is a plus.
- Strong organizational skills with exceptional attention to detail.
- Ability to manage multiple priorities and deadlines in a fast-paced environment.
- Strong written and verbal communication skills.
- Proficiency in Google Workspace and Microsoft Office applications, particularly Excel.
- Comfortable working in both Mac and PC environments.
- Collaborative, proactive, and solutions-oriented mindset.
- Ability to prioritize tasks quickly and adapt to evolving business needs.
- Eagerness to learn about wholesale sales operations and cross-functional business processes.
Skills
- SAP Business One
- Google Workspace
- Microsoft Office
- Excel
- EDI processing
- Retailer portals
- UPC catalog management
Location
- New York - New York, NY 10012
Work Type
- Full Time
- Hybrid
Experience Level
- 2+ years of experience in sales support, account coordination, wholesale operations, or a related administrative role preferred
Education Level
- 4 Year Degree
Salary/Compensations
- $55,000.00 - $65,000.00
About the Company
- At Rifle Paper Co., every product begins as an idea brought to life through artwork, materials, and thoughtful design.
- From first sample to final launch, our process is highly collaborative and detail-driven.
- Behind the scenes, our Sales team plays a critical role in supporting retail partners around the world and ensuring our products are represented accurately and delivered seamlessly.