Client Service Lead (gn) at Intermate Media GmbH | BE, DE | Rezi

Client Service Lead (gn) at Intermate Media GmbH

Client Service Lead (gn)

Intermate Media GmbH · BE, DE

2 weeks ago

Client Service Lead (gn)

Intermate Media GmbH · BE, DE

15 days ago
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About the Role

Intermate is one of the largest social media and influencer agencies in the DACH region, part of the global SAMY network. We develop social-first strategies, produce content in our own studios, collaborate with creators, and manage campaigns data-driven through our own technology. Our clients are some of the most well-known brands globally, spanning lifestyle, FMCG, and tech. This role involves leading and developing a project management team and serving as a strategic point of contact for complex client projects.

Responsibilities

  • Lead and develop your project management team and act as a strategic point of contact for complex client projects.
  • Develop and implement holistic social media strategies in collaboration with strategy and social media departments, acting as a strategic sparring partner for clients with large budgets.
  • Be responsible for top-tier operational and strategic client consulting, ensuring the successful execution of 360-degree campaigns.
  • Manage complex project workflows, coordinate interdisciplinary teams, and ensure timely and budget-compliant project completion.
  • Leverage strong social media expertise to add significant value to the team, ensuring optimal client consultation and excellent campaign execution.

Requirements

  • Several years of leadership experience (larger team) in client service or account management, ideally in a social media or digital agency.
  • In-depth expertise in social media strategy development and extensive experience consulting clients with complex requirements.
  • Strong strategic thinking skills and the ability to act as a competent sparring partner with C-level executives.
  • Excellent communication, presentation skills, confidence with clients, and the ability to convey complex issues clearly.
  • Experience in managing large budgets and leading interdisciplinary teams in a dynamic agency environment.
  • Fluent German and proficient English for communication with international stakeholders.
  • Ideally, experience in production.

Skills

  • Social Media Strategy Development
  • Client Consulting
  • Project Management
  • Team Leadership
  • Interdisciplinary Team Coordination
  • Budget Management
  • Strategic Thinking
  • Communication
  • Presentation Skills

Location

  • Berlin
  • Hamburg
  • Cologne
  • Remote (within the EU for up to six weeks per year)

Work Type

  • Full-time
  • Hybrid
  • Remote

Experience Level

  • Several years of leadership experience

Benefits

  • Structured onboarding with a personal mentor and access to learning materials.
  • High-quality equipment including MacBook, iPhone, and current Apple technology.
  • Annual training budget for workshops, seminars, certified courses, or coaching.
  • Up to six weeks of remote work within the EU per year.
  • Flexible working hours.
  • Additional days off for moving or bereavement.
  • Day off on your birthday.
  • December 24th and December 31st are free days.
  • Surprises for anniversaries and birthdays.
  • Urban Sports Club membership.
  • Access to nilo.health for mental well-being, including sessions with psychologists or coaches (family members can also participate).
  • Exclusive discounts with partners (e.g., plantclub, FutureBens).
  • Choice of one of the following benefits: Givve Card (€50/month), Mobiko (€65/month mobility budget), or company pension plan contribution (€50/month).
  • Dog-friendly offices.
  • Free snacks, fruit, and drinks.

About the Company

  • Intermate is one of the largest social media and influencer agencies in the DACH region.
  • We develop social-first strategies, produce content in our own studios, collaborate with creators, and manage campaigns data-driven through our own technology.
  • Our clients include some of the most well-known brands globally, from lifestyle and FMCG to tech.
  • As part of SAMY, a global agency network for social media and creator marketing, we are connected with over 970 experts in 20 locations.
  • This network offers international perspectives, projects in approximately 55 markets, and opportunities for development beyond national borders.