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About the Role
Adams prioritizes creating a warm and welcoming environment for customers and team members, believing exceptional customer service goes beyond meeting needs. Employees are expected to greet customers personally, serve them with friendly, polite, and knowledgeable assistance, and always put customer needs above other tasks. The Front End Lead is responsible for providing excellent customer service, supporting and guiding cashiers, resolving issues, ensuring register accuracy and front-end cleanliness, and helping train staff while maintaining strong knowledge of the store and its products.
Responsibilities
- Provide friendly, polite, and knowledgeable service to all customers; thank each customer for shopping at Adams
- Support cashiers with questions, issues, or customer concerns as they arise
- Ring up customers accurately and bag merchandise with care
- Set up and maintain clean, organized register stations, including supplies and cash drawers
- Maintain knowledge of store layout and produce items to assist customers efficiently
- Enforce front-end safety policies and ensure basket and bagging areas stay clear and tidy
- Train new front-end staff and assist in other departments as needed
- Demonstrate strong communication, problem-solving, and decision-making skills under a fast paced environment
- Help out in other departments when needed
- Assist the self-checkout stations
Requirements
- Ability to demonstrate and set the example for Adams’ culture and values
- Front end/Cashier Professional Experience
- Sustain a clean and organized workspace
- Knowledge of the Adams’ point of sale systems
- Have excellent communication skills
- Willingness to work collaboratively and communicate with a team of co-workers and managers
- Exhibit enthusiasm, positivity and/or knowledge about Adams’ products and quality
- Consistently move, adjust, and position items weighing up to 25 pounds
- Ability to remain in a stationary position for duration of shift
- Occasionally ascend/descend a stepstool, stepladder, and/or ladder
- Repeating motions that may include the wrists, hands and/or fingers for duration of shift
- Communicate with others to exchange information
- Moving self in different positions to accomplish tasks including in tight and confined spaces
Skills
- Communication
- Problem-solving
- Decision-making
- Customer service
Benefits
- Generous medical, dental and vision coverage (for applicable roles)
- Voluntary benefits like pet insurance
- Paid time off and holiday pay
- Flexible pay schedules with DailyPay
- Generous Employee Discount
About the Company
- At Adams, we prioritize creating a warm and welcoming environment for both our customers and team members.
- We believe exceptional customer service goes beyond meeting needs—it’s about treating everyone with genuine respect, kindness, and appreciation.
- Each team member is expected to greet customers personally, serve them with friendly, polite, and knowledgeable assistance, and always put customer needs above other tasks.
- Additionally, we value a workplace where employees treat each other with the same courtesy and respect as our customers, fostering a collaborative and supportive atmosphere that reflects our commitment to service excellence.