Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Renewals Specialist role.
Rezi rewrites your resume against Cisco's job description. Free.
Tailor your resume to this Renewals Specialist role.
Rezi rewrites your resume against Cisco's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Renewals Specialist posting at Cisco — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Renewals Specialist posting at Cisco — free, in seconds.
About the Role
As a Renewals Specialist, you will own a portfolio of renewal opportunities and be accountable for protecting recurring revenue, improving renewal outcomes, and delivering a seamless customer experience. You will engage customers well ahead of renewal, identify commercial and adoption risks, reinforce the value of their Cisco investment, and uncover relevant migration, upsell, and cross-sell opportunities. Working with Account Managers, Collaboration Specialists, Customer Success Managers, Partners, and technical teams, you will develop and execute clear renewal strategies. Success will be measured through renewal performance, forecast accuracy, sustained out-quarter engagement, risk reduction, and growth opportunities.
Responsibilities
- Manage assigned opportunities from early engagement through commercial close, with accountability for renewal rate, recurring revenue retention, and customer experience.
- Engage customers and stakeholders multiple quarters ahead of renewal to understand priorities, adoption, competitive threats, and commercial requirements.
- Develop actionable plans for priority opportunities, covering customer objectives, stakeholders, risks, milestones, and next steps.
- Identify renewal risks early and coordinate mitigation actions with Sales, Customer Success, Partners, and specialist teams.
- Connect adoption, utilization, and business outcomes to renewal conversations and help address barriers to value realization.
- Identify appropriate migration, upsell, and cross-sell opportunities across Webex Suite, AI-enabled capabilities, Cloud Calling, and Cloud Contact Center.
- Coordinate quoting, pricing, approvals, negotiations, and contracting to deliver timely proposals and close opportunities.
- Maintain accurate opportunity data, risk assessments, customer interactions, next steps, and forecasts in Salesforce.
- Align internal teams and Partners around a common renewal strategy, with clear owners and timelines.
- Manage a high-volume portfolio by prioritizing opportunities according to value, risk, customer impact, and time to renewal.
- Use customer, adoption, and renewal insights, along with approved AI tools, to improve prioritization and seller productivity.
Requirements
- Experience in renewals, account management, customer success, inside sales, or another commercially focused customer-facing role.
- Ability to manage a high-volume portfolio while progressing complex or strategically important opportunities.
- Experience coordinating proposals, quotes, approvals, and negotiations and closing renewal or sales opportunities.
- Strong analytical, organizational, and stakeholder-management skills.
- Experience using Salesforce or a comparable CRM to manage opportunities and maintain forecast accuracy.
- Native or business-level fluency in Japanese and professional proficiency in English.
Skills
- Strong commercial ownership and customer-value orientation.
- Proactive risk identification, escalation, and resolution.
- Effective communication, presentation, and negotiation skills.
- Ability to influence and collaborate across teams without formal authority.
- Accurate, evidence-based forecasting and strong attention to detail.
- Ability to balance in-quarter execution with long-term renewal planning.
- Adaptability, learning agility, and a growth mindset.
- Subscription, SaaS, recurring-revenue, or technology renewals experience.
- Knowledge of collaboration technologies, including cloud calling, meetings, messaging, contact center, or AI-enabled solutions.
- Experience working with channel partners and customer adoption or lifecycle-management practices.
Location
- Japan
Work Type
- Full-time
Experience Level
- Not specified
Education Level
- Not specified
About the Company
- Cisco is revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond.
- Innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds.
- Solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
- A worldwide network of doers and experts.
- Opportunities to grow and build are limitless.
- Work as a team, collaborating with empathy to make really big things happen on a global scale.
- Solutions are everywhere, impact is everywhere.