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About the Role
Lead regional operations across Australia, Korea, Japan, and China, ensuring the seamless movement of life-saving pharmaceutical shipments. Drive operational excellence, solve complex challenges, and make fast, informed decisions in a dynamic, high-pressure environment.
Responsibilities
- Lead regional operations for Australia, Korea, Japan and China with potential to expand
- Manage and supervise Service Centers, ensuring compliance with company SOPs and local regulations
- Own supplier/partner performance: track KPIs, run QBRs, and drive CAPA/escalation resolution
- Ensure adherence to customer SOPs, government filings, customs requirements, and quality standards
- Coordinate end-to-end logistics and freight forwarding (order management, customs brokerage, reverse logistics, cost optimisation)
- Act as 2nd-level escalation and decision point for daily ops and Control Tower issues
- Build, train, and onboard Service Centers, partners, suppliers, and new team members
- Create and maintain operational SOPs and team work instructions
- Maintain master data accuracy in IT systems and support billing/invoice queries
- Support MRO tasks and conduct quality checks and damage assessments on the regional container fleet
- Execute short-term setups at new destinations (customs, partner sourcing) and support new Service Center launches
- Make short-term stock-to-stock allocation decisions and approve consumption material orders for Service Centers
- Collaborate cross-functionally (Sales, CX, Account Management, Procurement) to deliver excellent service and timely RFQs/RFPs
- Support process optimization, strategic regional initiatives, and claim management
- Participate in customer business reviews, supplier reviews, and industry fairs/exhibitions
Requirements
- Previous experience in an operations, logistics, freight forwarding, or supply chain coordination role
- Experience within freight forwarding, transportation, or pharmaceutical logistics is highly desirable
- Excellent organisational skills with the ability to manage multiple priorities simultaneously
- Proven ability to work effectively under pressure and adapt quickly in a fast-paced, dynamic environment
- Strong coordination skills with experience collaborating across multiple teams, functions, and geographical locations
- Confident decision-maker who can assess situations quickly and take appropriate action
- Professional fluency in English (written and spoken) is essential, additional languages are an advantage
Location
- Australia
- South Korea
- Japan
- China
Work Type
- Remote
Benefits
- Flexible working hours and work-life balance
- Opportunities for career advancement
- Company events
- Immersive onboarding program (SkyWeek)
- Generous Maternity & Paternity Leave
- Generous annual leave package
- Local bank holidays
About the Company
- Founded in Switzerland in 2012, SkyCell is transforming global pharmaceutical supply chains through a combination of advanced temperature-controlled containers, IoT connectivity, and digital solutions.
- Our integrated product ecosystem helps leading pharmaceutical companies reduce risk, improve operational efficiency, and ensure the safe delivery of life-saving medicines worldwide.
- SkyCell operates at the intersection of hardware, software, data, and logistics - combining Swiss engineering excellence with a growing digital platform to shape the future of connected pharma supply chains.
- Purpose-Driven Work: Make a real difference by contributing to a more sustainable future in global logistics and healthcare.
- Innovation at Heart: Work with cutting-edge technology and be at the forefront of supply chain innovation.
- Stronger together: Join a supportive team of talented individuals from over 40 countries, where we work together every step of the way.
- Growth Opportunities: We believe in investing in our people – continuous learning and development are key pillars of SkyCell.
- Award-Winning Culture: Join a workplace recognized for its commitment to excellence with a ‘Great Place to work’ award, as well as a Platinum Ecovadis rating highlighting our sustainability and employee well-being.
Equal Opportunity
- SkyCell AG is an equal opportunity employer that values diversity and is committed to creating an inclusive environment for all.
- We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, gender identity, age, disability, or any other legally protected characteristic.