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About the Role

The Principal Marketing Specialist, Client Experience Centre (CXC) Briefing Advisor supports the oversight of NTT DATA’s London CXC programme, directing and supporting the strategy, operations, and end-to-end execution of executive customer engagements. This role translates business objectives into compelling briefing experiences that strengthen C-suite relationships and accelerate business outcomes, while also leading and mentoring team members.

Responsibilities

Support the strategy, planning, and execution of the London Client Experience programme, owning the full executive briefing lifecycle.
Consult with teams and leadership to understand customer objectives and develop briefing strategies.
Lead and mentor less experienced team members, providing direction and accountability.
Oversee content management and presentation quality, and provide presenter coaching.
Partner with the Marketing Events Team to support company-sponsored executive events.
Manage the briefing management system, maintaining scheduling policies and procedures.
Develop, manage, and report the CXC budget, maintaining financial accountability.
Align and influence internal organizations and external alliances in support of the CXC strategy.
Advise account teams on relevant topics, identify growth opportunities, and position briefings as a strategic business driver.
Capture and report on engagement outcomes, KPIs, and client feedback.
Support executive communications, public relations/media and analyst relations programs.
Build and maintain relationships with marketing leadership, executive administrators, and key external partners.

Requirements

Expert knowledge of executive briefing programme management and end-to-end event planning and execution.
Strong knowledge of technology capabilities and services and their applicability to NTT DATA’s portfolio.
Excellent financial and business acumen; proven ability to manage programme budgets and propose forecasts.
Advanced organisational agility with the ability to engage credibly at all levels.
Outstanding communication and presentation skills.
Advanced project management skills; proven ability to manage multiple complex, concurrent engagements.
Strong people leadership capability; experienced in developing, mentoring, and holding teams and vendors accountable.
Advanced knowledge of briefing management systems and CRM (Salesforce) platforms; Microsoft 365 including PowerPoint, Teams, and Excel.
Committed to excellence in client experience; diplomatic and professionally composed under pressure.
Highly proactive with the ability to work in high-pressure situations.
Demonstrates strong strategic thinking with the ability to develop a broad, enterprise-wide perspective.
Thrives in highly matrixed environments by fostering collaboration, building consensus, and driving alignment.

Skills

Executive briefing programme management
End-to-end event planning and execution
Logistics management
Vendor management
Budget oversight
Client experience delivery
Technology capabilities and services knowledge
Strategic positioning of briefing content
Financial acumen
Business acumen
Budget management
Forecasting
Cost efficiency identification
Organisational agility
Communication skills
Presentation skills
Executive-level messaging creation
Facilitation of high-stakes briefings
Coaching delivery skills
Project management
Cross-functional team leadership
People leadership
Team development
Mentoring
Accountability for results
Briefing management systems
CRM (Salesforce)
Microsoft 365 (PowerPoint, Teams, Excel)
Client experience excellence
Diplomacy
Professional composure
Adaptability to change
Strategic thinking
Collaboration
Consensus building
Stakeholder alignment
English (written and spoken)
German (advantageous)
Italian (advantageous)
French (advantageous)
Spanish (advantageous)

Location

London

Work Type

Hybrid Working

Experience Level

10-12 years of relevant marketing, executive engagement, or briefing centre experience
Minimum 5 years in a senior individual and/or team lead experience
Demonstrated experience planning and executing executive-level events and customer engagements at scale
Proven track record engaging with and presenting to C-suite and senior executive audiences
Prior experience within a technology, professional services, or managed services environment strongly preferred
Experience managing programme budgets and vendor relationships in a complex, global organisation
Extended demonstrated experience with marketing software
Extended demonstrated experience with a wide variety of computer software, hardware, and peripherals, including Microsoft 365

Education Level

Bachelor’s degree or equivalent in Marketing, Communications, or related field
Level 7 preferred
Certified Briefing Professional (CBP) or equivalent desirable
Project Management qualification (PMP, PRINCE2, or equivalent) is advantageous
Event management certification (e.g., Certified Meeting Professional, CMP) is advantageous

About the Company

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100.
Committed to accelerating client success and positively impacting society through responsible innovation.
One of the world’s leading AI and digital infrastructure providers with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services.
Consulting and industry solutions help organizations and society move confidently and sustainably into the digital future.
A Global Top Employer with experts in more than 70 countries.
Offers clients access to a robust ecosystem of innovation centers as well as established and start-up partners.
Part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity.
Committed to providing an environment free of unfair discrimination and harassment.
Does not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.
Join our growing global team and accelerate your career with us.