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About the Role

The Senior Marketing Specialist, Client Experience Centre (CXC) Advisor supports the planning and execution of executive customer engagements and onsite events at NTT DATA’s London Briefing Center. This role coordinates logistics, assists with content preparation, and helps deliver a high-quality visitor experience, offering growth opportunities in executive engagement, events management, and EBC programme operations.

Responsibilities

Support the planning and coordination of executive client innovation briefings and onsite events, managing logistics from initial request through on-site execution and post-engagement follow-up.
Consult with the Client Experience Centre (CXC) team and account teams to understand meeting objectives and assist in developing appropriate briefing agendas and session flows.
Manage overall planning and logistics for routine briefings and lower-complexity events; assist more senior colleagues on higher-complexity or multi-stakeholder engagements.
Coordinate onsite event logistics including room setup, AV equipment, catering, facilities preparation, and visitor arrival experience at the London CXC.
Consult with internal business stakeholders and leadership to make decisions regarding meeting locations, space arrangements, equipment, and hospitality requirements.
Track projects, manage vendor activities, and coordinate with facilities, hospitality, and operations teams to ensure all event elements are delivered on time and to standard.
Support development and maintenance of briefing presentation materials, the CXC content library, and portfolio/subject matter expert resources.
Contribute to CRM and briefing management system processes; maintain accurate records of engagements, attendee profiles, outcomes, and action items.
Support day-to-day KPI tracking and reporting on briefing programme activity; assist in preparing performance summaries and presentations for leadership.
Build effective working relationships with internal stakeholders, account teams, executive administrators, and external vendors in support of the CXC programme.
Assist in maintaining briefing toolkit guides, templates, process documentation, and engagement materials as required.
Support day-to-day campaign and programme management activities as directed, contributing to continuous improvement of CXC processes and client experience.

Requirements

Sound knowledge of executive briefing coordination, event planning and logistics, and client engagement processes.
Solid organisational skills with the ability to manage multiple concurrent briefings and event workstreams, track details, and meet deadlines under pressure.
Excellent verbal and written communication skills, including the ability to draft professional correspondence, briefing summaries, and presentation content.
Good client relationship and interpersonal skills; professional, diplomatic, and composed when working with internal stakeholders and external customers.
Awareness of Customer Relationship Management (CRM) processes and familiarity with briefing management, event management, or project tracking tools and platforms (e.g., Salesforce, Briefing Edge or Briefing Source).
Working knowledge of technology portfolios and service offerings, with a desire to build deeper understanding over time.
Proficiency in Microsoft 365 (PowerPoint, Word, Excel, Teams, Outlook); solid skills in producing professional presentation and communication materials.
Strong attention to detail across logistics, content accuracy, and visitor experience; a proactive approach to identifying and resolving issues before they escalate.
Collaborative mindset with the ability to work effectively across functions including the Innovation Centre team, sales, marketing, operations, and hospitality teams.
Growth-oriented and self-motivated; eager to take on increasing responsibility and develop skills in executive engagement and CXC programme management.
Knowledge and understanding of IT industry environment and business needs.
Excellent project management skills.
Self-motivated with the ability to work in high-pressure situations.
Demonstrates strong strategic, conceptual, and analytical thinking.
Ability to establish and manage processes and practices through collaboration while applying strong business acumen.
Ability to manage urgent and complex tasks simultaneously.

Skills

Executive briefing coordination
Event planning and logistics
Client engagement processes
Organisational skills
Verbal communication
Written communication
Client relationship management
Interpersonal skills
CRM processes
Briefing management tools
Event management tools
Project tracking tools
Microsoft 365 (PowerPoint, Word, Excel, Teams, Outlook)
Attention to detail
Collaboration
Project management
Strategic thinking
Conceptual thinking
Analytical thinking
Business acumen

Location

London

Work Type

Hybrid Working

Experience Level

8-10 years of relevant experience in marketing, events coordination, customer-facing support, or a related field.
Experience working in or supporting a client experience centre, corporate events function, or hospitality environment is advantageous.
Demonstrated ability to coordinate logistics for professional events or meetings involving senior stakeholders.
Experience working with vendors, tracking budgets, and managing multiple concurrent project workstreams.
Prior exposure to a technology, professional services, or managed services environment is beneficial.

Education Level

University degree in marketing, business, communications, events management, or a related field; or equivalent combination of work experience.
Event coordination or marketing certification is advantageous but not required.
Executive briefing management or Customer Relationship Management training is preferred.

About the Company

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100.
We are committed to accelerating client success and positively impacting society through responsible innovation.
We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services.
Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future.
As a Global Top Employer, we have experts in more than 70 countries.
We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners.
NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity.
We are committed to providing an environment free of unfair discrimination and harassment.
We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.
Join our growing global team and accelerate your career with us. Apply today.