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About the Role
Identity is seeking a US Business Lead to oversee the client experience function in the US market. This role involves setting strategy, managing growth targets, building teams and partner networks, and serving as a senior relationship manager for key US clients. It is a hands-on position requiring both leadership and direct contribution.
Responsibilities
- Own and execute US business strategy, setting regional financial targets with the CEO and driving growth against them
- Lead market expansion in the US, identifying new partnership opportunities and building the company's reputation in the market
- Own client experience for the US market, leading client teams and setting the processes that drive client value
- Act as senior relationship manager for US clients, resolving complex issues when they're escalated
- Set the US client relationship, success and growth strategy, converting opportunities into wins and driving profitability across the portfolio
- Lead client renewal strategies that build long-term commitment across the US portfolio
- Recruit and develop a high-performing US team, building a performance-driven culture with clear goals and career paths
- Manage US financial reporting and controls with Finance, and build an agile delivery model with the right partners
- Embrace and champion Identity’s values and behaviours
- All other duties appropriate to the role
Requirements
- Proven track record running a P&L and setting commercial strategy for a market or region
- Experience building and leading high-performing teams
- Senior-level client relationship management, including resolving escalated issues
- Financial literacy: budgeting, forecasting and business planning
- Clear, confident communicator, comfortable representing the business externally
Skills
- US revenue growth
- New client wins
- Client account growth and retention
- Client satisfaction scores
- Team engagement
- US P&L performance