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About the Role
The Business Banker II performs intermediate duties supporting branch operations and financial services, including teller transactions, new account processing, and assisting customers with account selection and cross-selling the bank's products and services. This role requires knowledge of new account opening, teller operations, and safe deposit procedures.
Responsibilities
- Provides support to all assigned areas of branch operations, including platform, teller line, and safe deposit.
- Delivers service to internal/external customers to resolve account service issues.
- Maintains a cash drawer to process client transactions.
- Executes financial transactions in accordance with bank policies and procedures.
- Handles large sums of cash accurately and efficiently, maintaining cash limits and performing all phases of teller work.
- Achieves and maintains customer satisfaction through excellent service delivery, follow-up, and problem resolution.
- Assists consumer and business customers in selecting accounts, products, and financial services, presenting cross-sell opportunities using professional sales techniques.
- Interviews customers to obtain information, establishes proper identification of new customers, and determines the need for reference investigation.
- Prepares for audits.
- Alternates opening and closing branch with management.
- Maintains a working knowledge of the complete line of products and services offered, taking responsibility for staying updated and requesting further development.
- Performs all other duties assigned by management.
- Adheres to operational controls, including legal, corporate, and regulatory procedures, to ensure the safety and security of customer and bank assets.
- Appropriately assesses risk when making business decisions, considering the firm's reputation and safeguarding assets by driving compliance with applicable laws, rules, and regulations.
- Adheres to policy and procedures, applies sound ethical judgment, and escalates, manages, and reports control issues with transparency.
Requirements
- High School Diploma or GED required.
- 2 Years Banking Experience required.
- 1 Year Sales Experience required.
- Must be detail-oriented and organized with excellent follow-up, written and verbal skills.
- Ability to meet deadlines and work in a fast-paced environment.
- Proven track record of multi-tasking with a strong sense of urgency.
- Ability to handle change, stress, and the pressures of daily activity when multi-tasking and working at a fast pace.
Skills
- Knowledge of banking industry regulations, internal processes, controls, procedures, and workflow, specifically in loan operations and commercial closings.
- Ability to operate effectively in a team environment and work independently.
- Demonstrate ability to apply required regulatory and policy requirements when making decisions.
- Knowledge of bank policies and procedures for the teller line & customer service.
- Good judgment skills.
- Proficient in operating a computer, telephone, and other standard office equipment.
Location
- Travel between all locations of the bank.
- Occasionally travel outside of work location to attend meetings and training programs.
Work Type
- Full-time
Experience Level
- 2 Years Banking Experience
- 1 Year Sales Experience
- 3 Years Banking Experience (Preferred)
- 2 Years Sales Experience (Preferred)
Education Level
- High School Diploma or GED
- Associates Degree (Preferred)
About the Company
- Orange Bank and Trust Company is committed to a policy of Equal Employment Opportunity.
Equal Opportunity
- Will not discriminate against an applicant or employee on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, military or veteran status or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances.
- Upon request, individuals with disabilities may be entitled to a reasonable accommodation.
- A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the bank.
- Please inform the Human Resources Department if you need assistance completing any forms or to otherwise participate in the application process or, at the appropriate time, to perform the essential functions of the job.