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About the Role
Heidelberg Materials is seeking a motivated and customer-focused Internal Sales Representative to manage a portfolio of customers, identify growth opportunities, and build strong relationships. This role involves proactive sales activity, customer engagement, and account management, working closely with external sales and operational teams to drive commercial success and ensure customer satisfaction.
Responsibilities
- Growing and developing customer accounts by managing assigned portfolios and building long-term relationships.
- Identifying and securing new business opportunities through proactive outbound sales activity.
- Developing relationships with key decision-makers and understanding customer needs.
- Creating and managing customer contact plans to maximize sales opportunities.
- Pricing products and services in line with agreed commercial guidelines.
- Supporting market analysis and identifying opportunities for growth and increased market share.
- Delivering an outstanding customer experience by acting as a trusted point of contact for enquiries.
- Producing accurate and timely quotations that meet customer requirements.
- Resolving customer issues and complaints professionally.
- Working collaboratively with internal teams to ensure smooth order fulfilment and service delivery.
- Taking ownership of customer communications and maintaining regular contact throughout the sales process.
- Managing sales administration activities accurately and efficiently.
- Processing payments for cash sales transactions.
- Maintaining accurate customer information and records within company systems.
- Supporting colleagues across the wider Customer Service Centre when required.
- Developing knowledge across the team to provide flexibility and support business continuity.
- Assisting with order placement and amendments when required.
- Processing customer orders accurately within SAP and associated systems.
- Liaising with operational and transport teams to provide realistic delivery solutions.
- Ensuring customers receive clear and timely updates regarding their orders.
Requirements
- Excellent communication skills.
- Strong commercial awareness.
- Customer-first mindset.
- Enjoy building relationships, identifying opportunities, and working collaboratively.
- Previous experience in sales, customer service, account management, or a commercial support role.
- Strong relationship-building skills.
- Confidence making outbound calls and generating new business opportunities.
- Excellent organisational and administrative skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Proactive approach to problem-solving and customer care.
- Good IT skills, with experience using business systems and Microsoft Office applications.
- Experience within the construction materials, manufacturing, distribution, or related industries is beneficial but not essential.
Skills
- Sales
- Customer Service
- Account Management
- Commercial Support
- Relationship Building
- Communication
- Outbound Calling
- New Business Generation
- Organisation
- Administration
- Problem-Solving
- Customer Care
- IT Skills
- Business Systems
- Microsoft Office
Location
- Victoria Deep
Work Type
- Full-time
Experience Level
- Previous experience in sales, customer service, account management, or a commercial support role
About the Company
- Heidelberg Materials UK (formerly Hanson UK) is one of the UK’s largest suppliers of construction materials, employing over 4,000 people and operating around 300 manufacturing sites in the UK.
- We are committed to building a more sustainable future and recognise that a diverse workforce is vital to our growth and advancement.
- We aim to promote a culture that values openness, transparency and individual achievement.
- At the centre of our actions lies the responsibility for the environment.
- As the front runner on the path to carbon neutrality and circular economy in the building materials industry, we are working on sustainable building materials and solutions for the future.
- We enable new opportunities for our customers through digitalisation.
- At Heidelberg Materials, we are committed to creating an inclusive workplace where everyone can thrive.
- We value diverse perspectives, encourage innovation, and invest in the development of our people.
- You'll be part of a supportive team where your contribution is recognised and where there are opportunities to develop your career within a global organisation.