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About the Role
Cushman & Wakefield is seeking an enthusiastic and service-driven Welcome Host to join our Front of House team. This role is key in creating a welcoming and vibrant workplace environment by delivering a premium hospitality-led experience and fostering a connected building community. It combines front of house service, relationship building, event support, and operational excellence.
Responsibilities
- Deliver a warm, professional, and welcoming experience for all occupiers, visitors, and guests.
- Provide proactive, personalized support and anticipate customer needs.
- Act as a key point of contact for occupier inquiries, resolving issues promptly and escalating where necessary.
- Collaborate with building management, facilities teams, and service partners for seamless service delivery.
- Support the promotion and delivery of occupier events, activations, and community initiatives.
- Maintain excellent knowledge of building amenities, occupiers, and local services.
- Coordinate daily front of house activities, ensuring effective communication and smooth operational handovers.
- Complete administrative tasks, reporting requirements, logs, and checklists accurately and efficiently.
- Gather occupier feedback and contribute ideas to continuously improve the building experience.
Requirements
- Experience in a front of house, hospitality, customer service, or customer experience environment.
- Strong customer service skills and a genuine passion for helping people.
- Experience engaging with customers, guests, or stakeholders in a professional setting.
- Ability to build strong working relationships with a variety of stakeholders.
- Excellent organizational skills with the ability to manage multiple priorities.
- Strong verbal and written communication skills.
- Experience within a commercial office, workplace, or property environment (desirable).
- Experience supporting events, occupier engagement programmes, or community initiatives (desirable).
- Familiarity with customer engagement or workplace experience platforms (desirable).
- Experience working within a premium hospitality-led environment (desirable).
- Strong command of spoken and written English.
- Excellent administration and organizational skills.
- Proficiency in Microsoft Office and standard workplace technology systems.
- Professional, approachable, and confident communication style.
- Ability to work both independently and collaboratively within a team environment.
- A proactive, solutions-focused mindset with strong attention to detail.
Skills
- Customer Service
- Hospitality
- Relationship Building
- Event Support
- Operational Excellence
- Communication (Verbal and Written)
- Organization
- Microsoft Office Proficiency
Location
- 24 Lombard Street, London
Work Type
- Full-time
Experience Level
- Not specified
Education Level
- Not specified
About the Company
- Cushman & Wakefield is a global real estate services firm.
Equal Opportunity
- Cushman & Wakefield is an equal opportunity / affirmative action employer. All qualified candidates will receive consideration for employment without regard to ethnicity, gender, gender identity or expression, sexual orientation, age, disability, religion, marital status, or any other legally protected characteristic.
- Cushman & Wakefield is committed to equity in employment, and our goal is to have a diverse, inclusive and barrier-free workplace.
- If you are a person with a disability and need any other accessible accommodations during the hiring process, you are invited to bring this to the Talent Acquisition Advisor’s attention once they have made contact.