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About the Role
This role manages the Bi-Service account within Identity's Public Sector team, acting as the main point of contact for a prestigious UK government contract. Responsibilities include building client relationships, ensuring project delivery for live and virtual events, managing budgets, and collaborating with agency partners.
Responsibilities
- Act as the main day-to-day contact for the Bi-Service account, setting clear scope, expectations and status updates for the client
- Manage a portfolio of live and virtual events, from large conferences and summits to activations, exhibition stands, festivals and recruitment shows
- Review new client briefs, question and shape the approach, and respond with solutions that meet the client's brand and objectives
- Set, monitor and manage client budgets, working closely with the project team to protect profitability on a complex account
- Lead client and internal meetings, follow up with clear notes and actions, and hold attendees accountable for completion of required deliverables and timelines
- Work with wider agency partners to keep inter-agency relationships strong and campaigns joined up
- Manage client change requests and secure sign-off, so projects stay within budget and on track
- Share client feedback and insight with the wider project team and internal stakeholders
- Troubleshoot issues as they arise and escalate to the Account Director when needed
- Support pitch and proposal work as required
- Attend live events and projects across the account, including UK-wide conferences and exhibitions
- All other duties appropriate to the role
Requirements
- 3-4 years' experience in an Account Manager or similar role, ideally within an integrated agency
- A track record of managing complex client budgets, including accounts with an annual budget over £1m
- Experience working with government clients or affiliated organisations is a strong advantage
- Comfortable managing multiple projects and stakeholders in a fast-paced, deadline-driven environment
- Presents information clearly and communicates well, both written and verbal
- Plans, organises and prioritises their own workload without close supervision
- Holds standards under pressure: accurate, on-brief, and on deadline even when things get tight, including on multi-agency projects
- Previous experience of line management is an advantage
- A hands-on, can-do approach to problem-solving under pressure
- Confident in Microsoft Office, particularly Word and Excel. Experience with Salesforce is a bonus
- Wider event sector experience, such as exhibition services, event production, event marketing or creative engagement, is a plus
- Embrace and champion Identity’s behaviours
Skills
- Account Management
- Client Relationship Management
- Event Management (Live and Virtual)
- Budget Management
- Project Management
- Stakeholder Management
- Communication (Written and Verbal)
- Problem-Solving
- Microsoft Office (Word, Excel)
- Salesforce (Bonus)
- Event Sector Experience (Exhibition Services, Event Production, Event Marketing, Creative Engagement)
Location
- UK
Work Type
- Full-time
- Hybrid
Experience Level
- Mid-level
About the Company
- We’re an inclusive agency, invested in our people and connected to challenges we face in society across diversity, inclusion, mental health, wellbeing and sustainability.