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About the Role
Change Grow Live (CGL) is seeking a Service User Involvement Service Lead to champion innovative coproduction, strengthen involvement across the service, and help shape support that reflects the needs, hopes and aspirations of individuals and communities. This mobile, hands-on role is suited to someone resilient, empathetic, and motivated to drive change where it matters, ensuring real feedback from service users drives meaningful change.
Responsibilities
- Recruit a diverse range of Lived Experience Volunteers as Pulse Network Members within the service.
- Deliver accredited induction learning and mentor volunteers to become accredited trainers.
- Supervise and support the service’s Lived Experience Group Members.
- Support the service to achieve quarterly Pulse Survey targets (10% feedback), including reporting, evaluation and the You Said, We Did process.
- Coordinate lived experience representation at service, team, partnership and management meetings.
- Organise two mystery shop exercises per service per year.
- Coordinate lived experience interview panels, stakeholder panels and recruitment involvement.
- Lead creative and meaningful coproduction initiatives; collaborate with the National Lived Experience Group to deliver local and national SUI objectives.
- Support the service to embed genuine involvement in strategic decisions, service improvement, and future commissioning priorities.
Requirements
- A strong passion for lived experience and coproduction principles.
- Excellent lived and living experience engagement skills.
- Strong leadership and organisational abilities.
- Excellent communication and facilitation skills.
- Creative problem‑solving and innovation mindset.
- Ability to work effectively with partner agencies, LEROs and community stakeholders.
- Understanding of feedback processes and data‑driven service improvement.
- Ability to build collaborative relationships at all levels.
- Applicants must already have the right to work in the UK at the time of application.
- This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.
Skills
- Lived experience engagement
- Coproduction principles
- Leadership
- Organisation
- Communication
- Facilitation
- Problem-solving
- Innovation
- Collaboration with partner agencies
- Feedback processes
- Data-driven service improvement
Location
- Ealing
Work Type
- Full time
- Fixed Term until 31st of March 2027
Salary/Compensations
- CGL points 31 to 33 (£36,101.10 - £38,114.53)
- Inner London Weighting (£4,236.47)
Benefits
- Dedicated weekly Wellness Hour
- Access to our Wellness Hub
- Comprehensive Employee Assistance Programme
- Extensive training
- Funded learning
- Pathways into senior or specialist roles
- Transparent pay
- Contributory pension scheme
- Additional support through our wellbeing resources
- 25 days of annual leave plus bank holidays (pro rata), increasing to 30 days over five years of service
- Supportive, values-led team environment
- Opportunities to discuss working patterns for work–life balance
- Discounts on shopping, cinema trips, holidays
- Refer a Friend scheme
About the Company
- Change Grow Live (CGL) is a charity dedicated to making a difference in the lives of Service Users.
- Our core values are ‘Be open, be compassionate and be bold’.
- Recovery Intervention Service Ealing (RISE) is an integrated end-to-end treatment and recovery service offering pharmacological and psychosocial interventions to Ealing residents 18 years and over experiencing issues with illicit drugs and/or alcohol use.
- RISE is a consortium led by CGL, including Central and North West London NHS Mental Health Trust (CNWL) and service user led organisation Build on Belief (BOB).