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About the Role
The Product Manager – Event Experience role at EY shapes the future of a rapidly expanding global events ecosystem. This role leads a high-impact product cluster supporting registration, event websites, event apps, communications, engagement, personalization, and post-event insights across EY’s global event program, utilizing solutions from market-leading suppliers like Cvent and SpotMe.
Responsibilities
- Own the product vision and roadmap for EY’s Event Experience product cluster, focusing on Cvent, SpotMe, and related capabilities for attendee management, event apps, communications, engagement, accessibility, and data capture.
- Design and improve end-to-end attendee journeys by defining product requirements, experience standards, and configuration approaches for intuitive, branded, inclusive, and easy-to-navigate events across in-person, virtual, and hybrid formats.
- Lead the evaluation, governance, and deployment of attendee-facing AI capabilities, including attendee assistants, personalized recommendations, intelligent networking, next-best-action prompts, translation, accessibility support, and post-event insight generation.
- Partner with strategic events, BMC, Talent/Learning, regional teams, producers, and managed service partners to capture demand, prioritize the backlog, and translate requirements into clear user stories, acceptance criteria, and rollout plans.
- Run discovery, pilots, and controlled rollouts for new attendee experience capabilities, using feedback, analytics, and event outcomes to validate value before global scaling.
- Define governance, standards, and guardrails for attendee-facing platforms, including branding, accessibility, localization, content structure, communications, data capture, privacy, supplier readiness, and platform configuration.
- Measure and improve outcomes by defining KPIs such as registration conversion, attendance, engagement, session participation, attendee satisfaction, quality of experience, adoption quality, and platform performance.
- Lead supplier collaboration and integration alignment for attendee-facing technologies and connected systems, ensuring data flows, communications, reporting, accessibility services, and downstream experiences work together.
Requirements
- Relevant experience in product management, product ownership, customer success, digital experience, or technology-enabled services, preferably in a complex enterprise, events, SaaS, or marketing technology environment.
- Hands-on experience with the Cvent suite of products, SpotMe, or similar event experience platforms spanning in-person, virtual, and hybrid delivery.
Skills
- Strong product management fundamentals, including vision, discovery, prioritization, roadmap development, backlog management, release planning, and value measurement.
- Experience with attendee-facing event technology platforms, ideally including Cvent Registration, Attendee Hub, SpotMe, or similar tools, and a strong understanding of registration, mobile apps, communications, engagement, translation, attendee tracking, and onsite/digital event experiences.
- A strong understanding of user experience principles and the ability to translate attendee, planner, and sponsor needs into clear product requirements, reusable standards, playbooks, and measurable improvements.
- Integration and data literacy, with the ability to understand platform dependencies, attendee data flows, privacy considerations, reporting needs, and how changes in one platform affect connected experiences, analytics, and downstream marketing or sales processes.
- Ability to influence without authority across a global, matrixed organization and drive alignment across regions, stakeholder groups, suppliers, and delivery partners.
- Excellent communication and enablement skills, with the ability to simplify complexity, create effective guidance and training materials, consult on best practice, and support successful adoption of new attendee experience capabilities.
- Strong stakeholder, supplier, and customer success skills, combined with analytical decision-making and the ability to use data, feedback, adoption patterns, and event performance metrics to drive continuous improvement and value realization.
Location
- US
Work Type
- Hybrid
Experience Level
- Not specified
Education Level
- Not specified
Salary/Compensations
- US: $120,000 - $224,400
- New York City Metro Area, Washington State, California (excluding Sacramento): $144,000 - $255,000
Benefits
- Medical and dental coverage
- Pension and 401(k) plans
- Flexible vacation policy
- Time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence
About the Company
- EY is building a better working world by creating new value for clients, people, society, and the planet, while building trust in capital markets.
- Enabled by data, AI, and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
- EY teams work across a full spectrum of services in assurance, consulting, tax, strategy, and transactions.
- Fueled by sector insights, a globally connected, multi-disciplinary network, and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
Equal Opportunity
- EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.
- EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities.