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About the Role

Salesforce is seeking a candidate to handle customer inquiries regarding billing and collections, interacting with customers and internal departments to provide post-sales services. The role involves developing and maintaining positive customer relations and ensuring timely handling of customer requests.

Responsibilities

Receives, investigates, and responds to incoming customer inquiries regarding invoicing, payment terms/schedules, and contract management, as well as account cancellations and reductions. Escalates unresolved issues to appropriate staff or management.
Manages assigned collections portfolio, initiating collections communications as necessary to ensure timely payment of assigned invoices.
Assists with month-end cash application activities.
Supports Credit/Cash Collection Manager with customer communication, cash collection-related activities, AR management, write-offs, cash applications, and reporting.
Participates in and leads the implementation of cross-functional global projects.

Requirements

Excellent written and verbal Japanese communication skills.
Advanced written and verbal English communication skills.
Self-starter with attention to detail.
Excellent decision-making skills and decisiveness.
Demonstrated initiative and ability to work independently.
Proficiency in quickly understanding customer requirements and delivering tailored responses.
Ability to consistently manage a high volume of cases.
Ability to excel in a fast-growing/fast-paced environment, delivering accuracy while managing deadlines and adapting to change.
Ability to create and sustain a constructive work environment, fostering teamwork and positive customer relationships.
At least 2-3 years of experience in a customer-facing position is preferred.
Proficiency in MS Excel (Intermediate level or above).
Workday and Salesforce experience is preferred.

Skills

Japanese communication
English communication
MS Excel
Workday
Salesforce

Location

Japan

Work Type

Full-time

Experience Level

2-3 years

About the Company

Salesforce is the #1 AI CRM, where humans with agents drive customer success together.
The company values ambition, action, tech, trust, and innovation.
Salesforce is leading workforce transformation in the agentic era.
Agentforce is the future of AI.

Equal Opportunity

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment.
Salesforce believes in equality for all and is committed to creating an inclusive workplace free from discrimination.
Workplace discrimination is illegal.
Employees and potential employees will be assessed on merit, competence, and qualifications without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.
This policy applies to all aspects of employment, including recruiting, hiring, job assignment, compensation, promotion, benefits, training, performance assessment, discipline, and termination.
Recruiting, hiring, and promotion decisions are fair and based on merit.
Compensation, benefits, promotions, transfers, workforce reductions, recalls, training, and education are also based on merit.