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About the Role
Responsible for generating new and repeat banquet and catering sales; actively networking and promoting the brand within the community for both Markham and Downtown Toronto locations.
Responsibilities
- Generate sales leads outside of the restaurant using telephone, email, cold calls, mailings, and event attendance.
- Create community networks (e.g., hotel concierges, Chamber of Commerce) to promote the brand and build sales.
- Enter and track prospect contact information in Tripleseat for frequent follow-up.
- Communicate brand, facility, and menu offerings persuasively, upselling when appropriate.
- Follow up with potential guests to answer questions, address concerns, and secure commitments.
- Meet with guests to showcase facilities, develop menus, and offer additional services.
- Develop agreements, menus, and event orders through the Tripleseat system.
- Ensure signed contracts clearly outline food/beverage minimums and cancellation policies.
- Enter events in Open Table and review event schedules with hosts, updating details as confirmed.
- Coordinate event menus with the Chef, ensuring inventory and item availability.
- Coordinate room setup with managers and servers to meet guest expectations.
- Call clients 24 hours prior to events to confirm final details and send follow-up emails.
- Meet and greet parties upon arrival, review arrangements, and introduce them to staff.
- Oversee event execution through entrée service to ensure proper timing and guest satisfaction.
- Conduct post-event follow-up via phone and email to ensure a positive experience and inquire about repeat bookings.
- Coordinate all bookings with the General Manager for maximum sales and profitability.
- Create monthly calendars of contracted and pending events, communicating upcoming needs to managers and chefs.
- Generate weekly Tripleseat reports for the team indicating upcoming events.
- Create sales/marketing plans and coordinate execution with the management team.
- Work with management to execute outside activities of the local store marketing plan.
- Track banquet sales against prior year and budget using Tripleseat reports.
- Forecast future sales and proactively seek new business to meet budget goals.
- Send sales forecasts every Wednesday morning.
- Participate in organizations and memberships that promote the restaurant and generate a measurable return on investment.
- Actively pursue leads for Tourism Toronto City Wide convention lists 6-18 months in advance.
Requirements
- Prior sales, customer service, and/or restaurant experience required.
- Active involvement in trade organizations and/or networking outlets preferred.
- Above average computer skills including familiarity with Microsoft Word, Excel, and Outlook.
Skills
- Guest Service
- Sales Building
- Business Planning
- Financial Responsibility
- Personal Effectiveness
- Decision-Making
- Problem Solving
- Communication
- Networking
- Upselling
Location
- Markham
- Downtown Toronto
Work Type
- Full-time