Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Corporate Receptionist (Tuesday - Thursday) role.
Rezi rewrites your resume against ST James Facilities's job description. Free.
Tailor your resume to this Corporate Receptionist (Tuesday - Thursday) role.
Rezi rewrites your resume against ST James Facilities's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Corporate Receptionist (Tuesday - Thursday) posting at ST James Facilities — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Corporate Receptionist (Tuesday - Thursday) posting at ST James Facilities — free, in seconds.
About the Role
As a Receptionist, you will be the permanent face of St James and its clients, providing a high level of customer service and professionalism. Your role is crucial in ensuring a positive experience for all visitors and occupiers, making the building your own and going the extra mile to ensure satisfaction.
Responsibilities
- Take full ownership of the reception and associated areas, ensuring they are kept in the best possible order.
- Liaise with cleaners, facilities, security, and other departments as necessary.
- Ensure all functions are carried out in accordance with stipulated protocols and procedures.
- Maintain up-to-date St James Operations Manual, occupier procedures, and phone database.
- Serve as a presentable and professional first point of contact for all guests, visitors, occupiers, and clients.
- Meet and greet all guests and visitors, providing exceptional service.
- Sign in guests and visitors according to security procedures and direct them to the relevant floors.
- Assist guests, visitors, occupiers, and clients with queries, comments, and suggestions professionally.
- Participate in pop-up events and periodic occurrences.
- Receive and answer calls promptly and efficiently, transferring calls as appropriate.
- Manage difficult or distressed callers calmly and professionally.
- Report accidents or incidents where appropriate.
- Handle post and deliveries, recording them in line with the building's Team Agreement/Operations Manual.
- Perform administrative duties including word processing, photocopying, ordering stationery, and facilities management tasks.
- Possess strong knowledge of the building and report issues in a timely manner.
- Ensure the reception area is kept organised, clean, and tidy at all times.
- Stand to greet all visitors.
- Be ready to greet at the allocated time.
- Maintain good working relationships with colleagues.
- Adhere to St James policies, procedures, and code of conduct.
- Be fully conversant with emergency procedures related to Health & Safety.
- Undertake any other duties as deemed necessary to support the client, customer, colleagues, and St James.
Requirements
- Proven working knowledge of customer service experience.
- Previous experience is essential in a similar corporate background.
- Good command of the English language.
- Working knowledge of IT with experience of using Microsoft Office.
Skills
- Good interpersonal skills
- Flexibility to work with a range of styles and personalities and according to business demands
- Excellent customer service skills
- Strong efficiency and motivation
- Excellent punctuality
- Outgoing and “can do“ attitude
- Innovation and creativity
- Tact and diplomacy
- Proactive and helpful
- Collaborative
- Flexible
Location
- Onsite
Work Type
- Full-time
Experience Level
- Previous experience essential in a similar corporate background
About the Company
- St James is a company that provides a high level of customer service and professionalism to its clients.