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About the Role
Join our rapidly growing game services provider, established in Japan in 2009 with 400 employees. We offer a casual, flat, and work-life balance-focused culture with Japanese/English as office languages. This role supports major game titles, collaborating with clients on maintenance, announcements, data adjustments, and FAQ creation.
Responsibilities
- Perform maintenance checks using management tools and actual devices to ensure correct implementation.
- Create and post announcements for system failures and maintenance.
- Adjust and verify in-game data based on client instructions.
- Create FAQs based on user inquiries for assigned titles (excluding direct inquiry handling).
Requirements
- Basic PC skills (Word, Excel, email).
- Interest in games.
- Professional work experience.
- Ability to commute to our office in Suginami-ku, Tokyo.
- Must provide name in English (alphabetical) on the application form.
Skills
- Game operation experience.
- Game planner or customer support experience in the game industry.
- Experience managing corporate social media (business accounts).
- Public relations or PR experience.
- Attention to detail and meticulousness.
- Communication and teamwork skills.
- Proactive and self-motivated.
- Interest in games.
- Ability to perform detailed and careful work.
- Ability to value communication and teamwork.
- Ability to think and act independently.
Location
- Tokyo, Japan
- Remote
Work Type
- Hybrid
- Full-time
- Contract
Benefits
- Social insurance.
- Paid leave.
- Congratulatory and condolence leave.
- Special leave.
- Employee referral program.
- Numerous company events (cherry blossom viewing, BBQ, year-end parties, etc.).
- Casual dress code, flexible hairstyles.
- No smoking indoors (smoking area available in the office).
- EAP employee assistance program.
- Welfare program (Relo Club).
- Commuting allowance (up to 30,000 JPY/month, actual cost based on office attendance days).
- Remote work allowance (based on company regulations).
About the Company
- An Irish-founded company with a Japanese branch established in 2009, currently employing 400 people.
- A rapidly growing major game service provider.
- The Tokyo office has a casual and flat corporate culture with Japanese/English as its official languages.
- We value a good work-life balance with a clear distinction between work and personal time.
Equal Opportunity
- Keywords is committed to creating a diverse, inclusive and supportive working environment.
- Keywords は、多様性を尊重し、インクルーシブでサポート体制の整った職場環境づくりに取り組んでいます。