Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this Customer Representative - Ilford role.

Rezi rewrites your resume against Nationwide's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the Customer Representative - Ilford posting at Nationwide — free, in seconds.

About the Role

As a Customer Representative, you will make a real impact by supporting customers in person, over the phone, and online. You'll handle everyday transactions, answer queries, and guide customers towards banking services and digital tools. This role is crucial in maintaining face-to-face banking accessibility and supporting local communities.

Responsibilities

Deliver great customer experiences across a range of banking moments via branch, phone, or digital services.
Welcome customers, understand their needs, and offer friendly banking assistance.
Handle transactions and queries accurately with a focus on customer needs, security, and fairness.
Guide customers to appropriate banking products and services to enhance their money management confidence.
Collaborate with colleagues in a busy branch environment to deliver excellent customer service.
Adhere to processes, identify potential issues, and escalate concerns to protect customers and the company.

Requirements

Experience or a passion for working in a customer service environment.
Ability to help customers feel confident, supported, and listened to, even during busy or complex situations.
Patience, empathy, and strong people skills to understand customer banking needs.
Comfort working in a fast-paced environment with shifting priorities.
Ability to remain calm under pressure, adapt quickly, and approach change positively.
Confidence in using technology and being digitally savvy.
Enjoyment of working as part of a high-performing team.
Clear and natural communication skills for face-to-face, phone, and digital interactions.
Ownership to complete tasks and act with care and integrity.
Demonstrate customer-first behaviours: Feel what customers feel, Say it straight, Push for better, Get it done.
Must be within a 45-minute commute of the branch.

Skills

Customer service
Banking transactions
Query handling
Digital services guidance
Team collaboration
Problem-solving
Communication
Adaptability
Technology proficiency

Location

Ilford, Greater London

Work Type

Permanent
Full-time
35 hours per week

Experience Level

Entry level

Salary/Compensations

London top up payment of £2,093 per annum, pro rata

Benefits

25 days holiday per year, increasing over time to 30
Option to buy up to 10 extra days of holiday each year
Wellhub access for health and wellness options
Up to 2 days of paid volunteering per year
Ongoing training and development
Annual performance-related bonus
Private medical insurance
Competitive pension scheme
Life assurance
Salary sacrifice scheme

About the Company

Nationwide is a mutual organization owned by its members, challenging the financial sector status quo by prioritizing customer needs and sharing profits.
Committed to fairer finances, making a meaningful impact, and caring for customers.
Awarded Branch Network of the Year 2026 by Moneyfacts.
Maintains a Branch Promise to keep all 696 branches open until at least 2030.
Acts as the last branch on the high street in 148 towns, playing a local role for customers and communities.
Purpose-driven, uncompromisingly customer-focused, and unstoppably Nationwide.

Equal Opportunity

Disability Confident Level 3 Leader, committed to evolving policies and practices to ensure everyone feels supported, valued, and empowered.
Provides additional support throughout the application journey upon request.