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About the Role
As a Solutions Consultant at Deliverect, you will play a pivotal role in driving company growth by providing strategic guidance and technical expertise to our Enterprise clientele. Acting as both a technical authority and a trusted business partner, you will bridge the gap between complex developer ecosystems and business operations while navigating high-stakes environments to design adoption paths that directly shape our product roadmap and long-term customer success.
Responsibilities
- Analyze complex enterprise customer workflows, translate technical requirements into scalable implementations, and lead deep-dive technical alignment sessions.
- Guide clients by recommending best ways of working, operational best practices, and optimized integration architectures tailored to business needs.
- Act as the primary technical advisor to technical leads and C-suite executives, articulating complex concepts clearly across multi-phased projects.
- Partner with Product Managers and Engineering teams to share structured Voice of Customer (VOC) feedback, identify product gaps, and influence platform roadmaps.
- Establish structure in ambiguous, high-pressure environments by prioritizing critical initiatives and resolving shifting requirements with agility.
- Guide clients through the full onboarding and adoption lifecycle by executing end-to-end (E2E) systems testing, delivering tailored training programs, and ensuring seamless deployments.
- Apply systems thinking and root-cause analysis to troubleshoot complex integration, middleware, and API challenges to resolution.
- Document and escalate platform bugs, optimize team implementation frameworks, and mentor team members to foster technical excellence.
Requirements
- Fluency in English is required & any additional languages are a plus.
- 3+ years of client-facing experience managing complex, multi-phased technical implementations or project lifecycles within a fast-paced SaaS environment.
- 4+ years of hands-on experience working directly within a technical scope (REST APIs, webhooks, integration architectures, and developer documentation).
- Proven ability to read, navigate, and architect solutions using complex API documentation, REST APIs, webhooks, middleware systems, and token authentication.
- Superior verbal and written communication skills with comfort presenting to and influencing C-suite stakeholders and non-technical business leaders.
- Systematic approach to evaluating end-to-end data flows combined with a root-cause troubleshooting mindset.
- Proficiency with Python and Google Apps Scripts, alongside hands-on experience using API testing tools like Postman or Bruno.
- Experience leveraging data and monitoring tools such as Looker, BigQuery, or Grafana to analyze system health and performance metrics.
- Applicants must possess the legal right to work in the country where the role is based, as we are currently unable to provide financial assistance for relocation or travel.
- Certain roles may require a background check as a condition of employment.
- An Artificial Intelligence tool is utilized to assist in the initial screening and assessment of applications based on required skills and qualifications.
Skills
- REST APIs
- webhooks
- integration architectures
- developer documentation
- Python
- Google Apps Scripts
- Postman
- Bruno
- Looker
- BigQuery
- Grafana
Location
- European office
- Remote
Work Type
- Full-time
- Hybrid
- Remote
Experience Level
- 3+ years of client-facing experience
- 4+ years of hands-on technical experience
Benefits
- Dedicated learning budget
- Regionally tailored rewards and benefits packages
About the Company
- At Deliverect, our API-first platform is revolutionizing commerce by providing a connected suite of on and off-premise solutions.
- We empower both the food and retail industries to expand their revenue and simplify their operations, creating seamless experiences for businesses to sell anywhere and deliver everywhere.
- We're redefining how restaurants and retailers connect with their customers globally.
- Join a rapidly scaling SaaS unicorn at the forefront of the order management industry.
Equal Opportunity
- We are dedicated to building a diverse and inclusive workplace where everyone feels valued and has equal opportunities to succeed.
- We strongly encourage applications from underrepresented groups.