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About the Role
PERGOLUX is a rapidly growing e-commerce company in the Home & Garden sector that designs, manufactures and sells Pergolas. Founded in Norway, PERGOLUX is constantly looking for growth opportunities and is already available in more than 15 countries in Europe, Australia, North America and South America. If you have a passion for outdoor living products and a desire to work in a dedicated environment with amazing colleagues - you've come to the right place! We make the dream possible. Be part of our dream team!
Responsibilities
- Provide professional advice and support to customers via phone, email, and (video) chat.
- Process orders, including all payment-related topics.
- Support customers with technical product and assembly questions.
- Resolve customer inquiries, process returns and complaints, and verify the accuracy and plausibility of issues.
- Coordinate and communicate with transport service providers to ensure smooth delivery processes.
- Maintain data and optimize processes to increase efficiency and service quality.
Requirements
- Fluent in any Scandinavian and English languages for confident customer communication.
- At least 3 years of experience in customer service, ideally in e-commerce or a similar industry.
- Strong communication skills, with a solution-oriented and empathetic working style.
- Enjoy working in a dynamic team and possess a strong customer service mindset.
- Good self-organization and time management skills for efficient work.
- IT affinity and ability to quickly adapt to new systems and tools.
- Willingness to occasionally work evening and weekend shifts.
- Residence in Frankfurt or the surrounding area.
Skills
- Customer Service
- E-commerce
- Communication
- Problem-Solving
- Empathy
- Organization
- Time Management
- IT Affinity
Location
- Frankfurt or surrounding area
Work Type
- Hybrid (80% on-site | 20% remote)
Experience Level
- 3+ years in customer service
Benefits
- Dynamic international work environment in a rapidly growing company with many growth opportunities
- Hybrid work model (80% on-site | 20% remote)
- Employee events (summer party, Christmas party, after-work gatherings)
- Access to the Corporate Benefits portal
- Employee discounts on PERGOLUX products
- Strong focus on professional development and skill-building
- Employee pension plan
- Bike Leasing benefit
- Employee referral program
About the Company
- PERGOLUX is a rapidly growing e-commerce company in the Home & Garden sector that designs, manufactures and sells Pergolas.
- Founded in Norway, PERGOLUX is constantly looking for growth opportunities and is already available in more than 15 countries in Europe, Australia, North America and South America.