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About the Role

Lead and evolve AstraZeneca UK's Medical Information function, shaping how healthcare professionals and patients access trusted scientific information, while driving innovation, digital transformation, and excellence in customer experience.

Responsibilities

Lead the Medical Information team, ensuring visibility and alignment throughout AstraZeneca.
Provide clear direction and motivation to team members, ensuring development and capabilities evolve.
Drive innovation and champion the use of responsible AI within Medical Information.
Set high standards through compliance of the ABPI Code of Practice.
Monitor and maintain team KPIs and vendor operations.
Act as a Medical Information expert providing guidance to all areas of the business.
Provide effective leadership to the Medical Information team, ensuring high performance and collaboration.
Develop and drive the long- and short-term strategy and operational plan.
Use creative problem solving and influence to remove potential barriers to team success.
Contribute toward the growth, mentoring, training, and development of team members.
Establish and monitor performance standards and metrics, including overseeing third-party vendor delivery.
Manage the budget for Medical Information within agreed limits.
Provide oversight and analysis of Medical Information content to improve services and customer experience.
Champion cross-functional partnership with Medical Affairs and commercial teams.
Lead the implementation and evolution of new capabilities and activities for the Medical Information team.
Ensure all Medical Information activities follow relevant legislation, procedural documents, company policies, and applicable codes.
Maintain accurate and up-to-date personal training records.
Provide expert advice on legislative and compliance matters.
Monitor compliance metrics and promptly address any issues.
Support audits, inspections, and associated preparations.
Offer Medical Information expertise to cross-functional and Issue Management Teams.
Ensure technical standards are maintained for enquiry handling, adverse event reporting, product recalls, and product quality complaints.
Work alongside Medical Affairs and other relevant functions to deliver AZUK’s Named Patient Supply.

Requirements

Life science degree or appropriate professional qualifications.
Experience of leading Medical Information or aligned teams within the pharmaceutical or healthcare industry.
Demonstrable knowledge of legislation governing medical information and pharmacovigilance in the UK and EU.
Experience of external customer interaction.
Strong ability to solve problems and drive digital or AI innovation.
Able to demonstrate experience of creation and management of digital assets including websites, platforms, portals and chatbots.
Ability to effectively influence and interact with cross-functional colleagues.
Excellent written and verbal communication skills.
Awareness of NHS customer groups and other key customers.
Healthcare professional qualification.
Experience of pharmacovigilance.
Product/therapy area knowledge for AZ brands/products.
Knowledge of ABPI Code of Practice.
Project management skills.
Experience in medical writing.
Broad range of IT experience.
Recruitment experience.

Skills

Responsible AI
Digital transformation
Customer experience
Compliance
ABPI Code of Practice
KPI monitoring
Vendor operations
Team leadership
Strategic planning
Operational planning
Problem solving
Influence
Mentoring
Training
Budget management
Cross-functional business partnering
Innovation strategy
Data analysis
Pharmacovigilance
Legislation
Audits
Inspections
Issue Management
Q&A document development
Technical standards
Adverse event reporting
Product recalls
Product quality complaints
Named Patient Supply
Digital asset creation and management
Website management
Platform management
Portal management
Chatbot management
IT experience
Recruitment

Location

London

Work Type

12 Month Fixed Term Contract/Secondment
In-person working (minimum three days per week from the office)

Experience Level

Lead
Senior

Education Level

Life science degree or appropriate professional qualifications
Healthcare professional qualification

About the Company

At AstraZeneca, we put unexpected teams in the same room to unleash bold thinking with the power to inspire life-changing medicines.
In-person working gives us the platform we need to connect, work at pace and challenge perceptions.
We balance the expectation of being in the office while respecting individual flexibility.
Here, your Medical Information leadership powers the full journey from scientific discovery to real-world use.
You will work side by side with colleagues in science, safety, regulatory, supply and commercial to turn evidence into guidance that changes clinical practice.
We use cutting-edge tools and real-world data to answer unmet needs faster, and we reinvest momentum back into research that advances the next wave of innovation.
You will be encouraged to bring bold ideas, supported to test and scale them, and valued for kindness alongside ambition as you help shape the future of how patients experience our medicines.

Equal Opportunity

Our mission is to build an inclusive and equitable environment.
We want people to feel they belong at AstraZeneca and Alexion, starting with our recruitment process.
We welcome and consider applications from all qualified candidates, regardless of characteristics.
We offer reasonable adjustments/accommodations to help all candidates to perform at their best.
If you have a need for any adjustments/accommodations, please complete the section in the application form.