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About the Role
An opportunity has arisen for an experienced Client Care Center Manager to join our Omnichannel team in Sydney CBD on a 6-month contract. Lead a team of Client Care Advisors to achieve sales, service and productivity targets, while delivering an exceptional Tiffany & Co. experience across all client touchpoints.
Responsibilities
- Lead a team of Client Care Advisors to achieve sales, service and productivity targets, while delivering an exceptional Tiffany & Co. experience across all client touchpoints.
- Drive the daily performance of the Client Care Center using business insights and KPIs to identify opportunities and achieve sales and service objectives.
- Coach and develop the team through regular feedback, performance management and talent development.
- Ensure exceptional service levels across phone, messaging, live chat and email channels, continuously elevating the client experience.
- Partner closely with Ecommerce and Retail teams to deliver a seamless omnichannel client journey, including Ship from Store and new technology initiatives.
- Build strong cross-functional relationships with Retail, Ecommerce and Distribution Centre teams to support business priorities and operational excellence.
- Oversee operational compliance, reporting and procedures to ensure a high-performing and engaged team environment.
Requirements
- Have 5+ years’ experience in customer service, retail or a call centre environment, with proven people leadership experience.
- Have excellent communication, problem-solving and organisational skills.
- Have experience working with digital, ecommerce or omnichannel platforms.
- Have flexible working availability, including evenings and weekends.
Skills
- Communication
- Problem-solving
- Organisational skills
- Digital
- Ecommerce
- Omnichannel platforms
Location
- Sydney CBD
Work Type
- 6-month contract
- Full-time
Experience Level
- 5+ years’ experience in customer service, retail or a call centre environment
- Proven people leadership experience
Benefits
- Great learning and development opportunities
About the Company
- Tiffany & Co. have defined luxury-style, the exemplary innovators renowned for the world’s most exquisite designs.
- From our designs to our people, we dare to push the boundaries of what is possible – what in our imaginations could possibly exist within the Blue Box? It's this ingenuity and creativity that has made Tiffany & Co. the world’s most recognizable luxury brand.
- Join the largest luxury conglomerate in the world: LVMH!