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About the Role
You’re the heartbeat of our front desk and the go-to person for both guests and your team. In this role, you’ll guide our Front Office Hosts, jump into the action when needed, and make every arrival feel like a warm welcome home. You keep things moving, spot what needs attention, and lift the team with your energy and support. You’ll bring people together across departments and help create moments guests remember. This is a place where your leadership and hospitality skills can really take off.
Responsibilities
- Lead daily front desk operations and guide the team during your shift
- Coach, support, and motivate Front Office Hosts in the moment
- Welcome guests, handle requests, and turn small moments into great stays
- Coordinate with Housekeeping, F&B, and other teams to keep things smooth
- Manage bookings, room availability, payments, and other admin tasks
- Spot chances to upsell rooms, local experiences, and TSH outlets
- Share guest feedback and ideas to elevate our service
- Help onboard new team members and create a fun, supportive vibe
Requirements
- 1-3 years of experience as a front office supervisor or a similar hospitality role
- Knowledge of hospitality operations and readiness to advance
- Confidence, warmth, and strong people skills
- Ability to think quickly and solve problems effectively
- Calm and steady presence during busy periods
- Enjoyment in guiding others and supporting the team
- Comfort with modern hotel systems and eagerness to learn new tools
- Fluent in English and German; additional languages are a plus
Skills
- People skills
- Problem-solving
- Leadership
- Hospitality operations
- Guest relations
- Team motivation
- Upselling
- System proficiency
Location
- The Netherlands
- Germany
- Austria
- Italy
- France
- Spain
- Portugal
- UK
Work Type
- Full-time
Experience Level
- 1-3 years
Benefits
- Opportunity to work at a dynamic, multi-national company
- Opportunity to work for a Certified B Corp® company
- Chance to learn and grow with potential for future advancement
- Awesome discounts in all properties for self and guests
- A wonderful workplace with events and fun colleagues
About the Company
- TSH is a fun, creative, and inspiring environment where everyone can work, stay, learn, and play.
- TSH offers student accommodation, long and short stay options, gyms, talks, events, rooftop bars, eat & drink escapes, and community and coworking spaces.
- TSH is expanding globally with locations in The Netherlands, Germany, Austria, Italy, France, Spain, Portugal, and the UK.
- TSH is a hybrid hospitality concept challenging conventions and defining the future.
- TSH is a Certified B Corp® company balancing profit with positive impact.
- TSH collaborates with organizations like Movement on the Ground and the TSH Talent Foundation.
Equal Opportunity
- TSH welcomes people regardless of nationality, gender, age, sexual orientation, religion, or culture.