Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Maintenance Services Manager role.
Rezi rewrites your resume against AirTrunk's job description. Free.
Tailor your resume to this Maintenance Services Manager role.
Rezi rewrites your resume against AirTrunk's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Maintenance Services Manager posting at AirTrunk — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Maintenance Services Manager posting at AirTrunk — free, in seconds.
About the Role
As the Maintenance Services Manager (MSM), you will support the Senior Technical Service Manager in all aspects of data centre operations to achieve 100% uptime and compliance with customer SLAs. You will work as part of a multi-disciplinary team to plan, manage, and supervise maintenance activities, both planned and reactive, on a nominated site.
Responsibilities
- Provide day-to-day leadership to the site technician team.
- Report and raise issues/tasks to the Senior Technical Service Manager.
- Ensure efficient and effective management of site resources, including technical, non-technical aspects, and 24/7 operational staff.
- Ensure services are continually provided and all leave is planned, coordinated, and covered.
- Supervise and manage on-site technical team members to ensure optimal performance.
- Set performance goals for the technician team, and provide development, coaching, and counselling.
- Handle, investigate, and resolve complex technical issues and incidents.
- Ensure alignment with site operating procedures (SOP, MOP, EOP) and other legally required documentation.
- Prepare and maintain asset maintenance plans, updating with new equipment and revised maintenance or regulatory requirements.
- Manage planned maintenance, repairs, and upgrades, ensuring appropriate supervision structures are in place.
- Attend outside of normal working hours as required for maintenance activities.
- Prepare and review change management procedures and maintain an up-to-date library of switching and isolation procedures.
- Identify and provide training to staff to ensure they are appropriately skilled for site tasks.
- Maintain compliance with local regulatory requirements, including environmental, building, fire, electrical, hydraulic, and occupational health & safety.
- Act as the primary operational contact for vendors and secondary for customers.
- Serve as the local point of escalation during emergency events and day-to-day operations.
- Coordinate and prepare change requests in accordance with customer change policies and service level expectations.
- Perform critical switching and isolation of services to allow maintenance.
- Supervise operational metrics, analyze data, and assess risks.
- Conduct regular property inspections.
- Participate in the 'on call' incident response roster.
Requirements
- 5+ years of mechanical and electrical experience in data centres (preferred), facilities, engineering operations, trades, or related fields.
- Ability to establish and review Method of Procedure documents, incident reports, emergency event summaries, root cause analysis reports, and O&M manuals.
- Experience running 3rd party service providers and negotiating quotes/pricing for services.
- Familiarity with Customer Portals, BMS, and Computerized Maintenance Management Systems.
- Excellent collaboration and communication skills.
- Flexibility, forward-thinking, and motivation by change.
- Effective customer management skills and meeting chair experience.
Skills
- Mechanical and electrical maintenance
- Data centre operations
- Facilities management
- Engineering operations
- Method of Procedure documentation
- Incident reporting
- Root cause analysis
- O&M manual review
- Vendor management
- Negotiation
- Customer portals
- Building Management Systems (BMS)
- Computerized Maintenance Management Systems (CMMS)
- Communication
- Collaboration
- Customer management
- Change management
- Switching and isolation procedures
- Risk analysis
Location
- APME region
Work Type
- Full-time
Experience Level
- 5+ years
Benefits
- Flexible working environment
- Safe working environment
About the Company
- Asia Pacific & Middle East's (APME) largest, most innovative, and rapidly growing data centre company.
- A technology company with a purpose to scale and sustain the region’s digital future by redefining and delivering hyperscale data centres.
- Operates a platform of hyperscale data centres across the APME region.
- Backed by investors including Blackstone.