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About the Role

We are seeking an experienced Delivery Manager to oversee the complete delivery of a client migration and platform upgrade program. This role involves embedding within the client’s existing team in Sydney, managing each client migration from initiation through to post-launch stabilization. The Delivery Manager will serve as the primary client contact, ensuring controlled and predictable progression through each stage of the migration and upgrade process. The position requires a blend of technical delivery, quality control, and client relationship management expertise, with a strong emphasis on client-facing communication, technical understanding, and managing delivery under pressure.

Responsibilities

Own client migration delivery from kickoff through go-live and post-launch stabilization.
Manage clients through environment cloning, platform upgrade, validation & certification, and cutover stages.
Ensure all entry and exit criteria are met before progressing clients to the next stage.
Effectively manage multiple concurrent implementations or client accounts, balancing competing priorities.
Ensure validation and certification are completed prior to cutover.
Coordinate with QA and Engineering to confirm functional parity, data integrity, and system behavior.
Capture and maintain traceable certification evidence for each client.
Allocate and manage clients across migration waves based on complexity, transaction volume, integrations, and business criticality.
Align execution with QA certification capacity and controlled batch progression.
Plan and coordinate production cutovers, including scheduling, readiness checks, communication, and rollback planning.
Ensure smooth backend system transition with minimal client impact.
Complete and obtain sign-off for post-cutover validation.
Confirm system stability before declaring a client complete.
Triage and resolve issues arising during or after cutover without delaying the program.
Manage client-specific configuration and integration considerations affecting go-live readiness.
Proactively coordinate and communicate with client technical and business contacts.
Act as the primary point of contact for the client throughout the implementation lifecycle.
Manage client expectations and communicate status transparently, including delays.
Build trust with client stakeholders through direct, solutions-oriented communication.
Explain technical issues in business terms and vice versa.
Manage scope changes and client requests, balancing expectations with delivery commitments.
Identify, escalate, and mitigate delivery risks and issues, including certification gaps, data inconsistencies, cutover problems, and client configuration gaps.
Serve as the direct point of contact for client escalations.
Escalate issues early and transparently while maintaining delivery momentum.

Requirements

Proven Delivery Manager experience in enterprise SaaS or platform environments.
Experience with migration or upgrade programs.
Strong experience in client-facing delivery and production cutovers.
Track record of running live implementations, onboarding, or system cutovers where customer continuity was critical.
Ability to manage multiple clients concurrently across structured waves and batches under defined criteria.
Strong stakeholder management skills.
Strong risk/issue management skills.
Ability to work independently in a fast-paced, execution-focused environment.
Excellent English communication skills, both written and verbal.
Sydney-based.
Available to work on-site/hybrid as required by the client.
Sufficient technical fluency to engage credibly with engineering teams.
Ability to assess whether a technical issue is genuinely difficult or simply being deprioritized.
Working understanding of data migration, system integrations, connectivity, and third-party APIs in an enterprise context.
Experience in identity, fintech, banking/payments, or other regulated/enterprise SaaS environments (preferred).
Experience with high-volume / high-TPS platforms (preferred).
Experience in AWS-based environments (preferred).
Hands-on technical background (development, systems, or infrastructure) (preferred).

Skills

Client-facing communication
Technical fluency
Delivery management
Quality control
Client relationship management
Stakeholder management
Risk management
Issue management
Data migration
System integrations
Connectivity
Third-party APIs
SaaS
Platform upgrades
Production cutovers
AWS

Location

Sydney

Work Type

Short-term contract (3 months)
On-site/Hybrid

Experience Level

Experienced

About the Company

KMS Technology is a strategic engineering company that helps businesses transform innovative ideas into impactful solutions efficiently.
Founded in 2009, KMS Technology has expanded into a global organization with offices in the US, Vietnam, Mexico, and Poland.
KMS is recognized globally for the high quality of its engineering and consulting services.
The company possesses deep expertise in product development, quality assurance, Data & AI-native engineering, and delivery excellence.
KMS Technology's mission is to empower clients to build the future by accelerating innovation, creating exceptional solutions, and generating tangible real-world impact.
KMS believes that sustained growth is achieved through the success of its clients and employees, and by making meaningful contributions to its communities.
Website: https://kms-technology.com
LinkedIn: https://www.linkedin.com/company/kms-technology