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About the Role

Wolt's 3rd Party (3P) Retail business is a core pillar of New Verticals, giving customers access to grocery, convenience, pharmacy, and specialty retail through strong partnerships with merchants across markets. Our vision is to make Wolt the world’s best shopping mall, in your pocket. As Wolt continues to scale its 3P Retail business across the South and Central region, we’re looking for a Strategy & Operations Manager to drive sustainable topline growth and bottomline performance. You’ll work closely with the Regional GM for 3P Retail, Heads of Retail across country clusters, and Account Management / sales teams on the ground – and partner with Marketing, Finance, Commercial, and other global functional teams to align strategy, planning, and execution. We’ve learned over the years that there’s an abundance of strategic thinkers out there, but for this role we need a strategic doer. We have data on anything and everything, so we can and will make every decision through analysis – what we don’t need is death by Powerpoint. Planning should be decisive, quick, and efficient, so we can move on to the real challenge: execution.

Responsibilities

Own topline (GOV, orders, merchant expansion, basket size) and bottomline (contribution margin, profitability, cost efficiency) performance across the region, partnering closely with the Regional GM, Heads of Retail, and country teams – identifying performance gaps, diagnosing root causes, and driving corrective action
Partner with Finance on regional planning, forecasting, and target setting, and help shape long-term growth plans, expansion strategies, and investment priorities across the region
Work with Heads of Retail and Key Account Management teams to unlock growth opportunities with merchant partners, including merchant expansion strategy and priority categories and markets
Partner with Marketing on growth initiatives across acquisition, retention, and basket size expansion, and build scalable playbooks that drive consistent growth across markets
Lead cross-functional projects end-to-end – from problem definition to execution and impact measurement – alongside Marketing, Commercial, and Analytics, ensuring global strategy and local execution stay aligned
Use Cursor, Claude, Looker, Excel, and other BI tools to turn business performance data into dashboards, models, and clear strategic recommendations for regional and global leadership
Support experimentation and test-and-learn approaches to keep optimizing growth and profitability

Requirements

4+ years of relevant experience in Strategy & Operations, management consulting, investment banking, tech companies, or high-growth retail/e-commerce – ideally with exposure to multi-country or regional business environments and merchant-facing or commercial teams
Brilliant data analysis skills – an exceptional ability to frame and synthesize complex, ambiguous business problems into clear, concise solutions.
Advanced Cursor/Claude + Excel (financial modelling, forecasting, scenario analysis) and solid experience with BI tools like Looker; SQL is a plus but not required
Outstanding structured problem-solving skills, with the ability to spot high-impact opportunities, prioritize effectively, and connect strategy to commercial and operational execution
Natural tendency for ownership: we grow quickly, everyone has more to do than time allows, and just because something’s not in your job description doesn’t mean you shouldn’t do it
Proven ability to work with senior stakeholders – Regional GMs, Heads of Retail, and global functional leaders – and to influence without authority across global, regional, and local teams
Strong project management skills, with a track record of leading cross-functional initiatives end-to-end and managing multiple priorities and workstreams at once
Excellent written and verbal communication skills in English, with an eye for detail and a passion for presenting data in clear, compelling ways.
Experience from high-growth VC/PE-backed companies is a plus

Skills

Cursor
Claude
Looker
Excel
BI tools
SQL
Financial modelling
Forecasting
Scenario analysis
Structured problem-solving
Project management
Written communication
Verbal communication

Experience Level

4+ years of relevant experience

Benefits

Competitive salary
Stock option plan

About the Company

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

Equal Opportunity

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.