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About the Role

Respond to guest inquiries, manage reservations, and provide information about property amenities and local attractions. Collaborate with management to improve departmental performance and ensure adherence to company standards. Welcome and assist guests, anticipating their needs and ensuring a positive experience.

Responsibilities

Respond to guest questions and follow up to ensure satisfaction.
Take and confirm reservations and cancellations.
Supply guests with information regarding property amenities, services, room features, and local areas of interest and activities.
Respond to guest requests for special arrangements or services by making arrangements or identifying appropriate providers.
Contact appropriate individual or department as necessary to resolve guest requests.
Collaborate with management to develop and carry-out ideas and procedures and set goals to continuously improve department performance.
Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.
Follow all company policies and procedures.
Ensure uniform and personal appearance are clean and professional.
Maintain confidentiality of proprietary information.
Protect company assets.
Protect the privacy and security of guests and coworkers.
Welcome and acknowledge all guests according to company standards.
Anticipate and address guests’ service needs.
Assist individuals with disabilities.
Thank guests with genuine appreciation.
Speak with others using clear and professional language.
Prepare and review written documents accurately and completely.
Answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others.
Support team to reach common goals.
Listen and respond appropriately to the concerns of other employees.
Ensure adherence to quality expectations and standards.
Identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.

Requirements

Applicants should have a valid work visa for Japan or be eligible to work in Japan.

Experience Level

At least 1 year of related work experience.
At least 1 year of supervisory experience.

Education Level

High school diploma or G.E.D. equivalent.

About the Company

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe.
As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy.
With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels.
In joining Marriott Hotels, you join a portfolio of brands with Marriott International.
Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world.
JW believes our associates come first.
Because if you’re happy, our guests will be happy.
JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott.
Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers.
JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being.
Treating guests exceptionally starts with the way we take care of our associates.
That’s The JW Treatment™.
In joining JW Marriott, you join a portfolio of brands with Marriott International.
Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Equal Opportunity

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.
We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.