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About the Role
As a Platform Support Database Administrator III, you will be a key technical owner for our customer-facing database environments on AWS, ensuring they are performant, secure, and highly available. You’ll use your expertise in Oracle RDS, Aurora PostgreSQL, and Microsoft SQL Server to troubleshoot complex issues, optimize performance, and guide schema and configuration changes in partnership with application, infrastructure, and support teams. This role is ideal for someone who enjoys being a trusted advisor, thrives in a high-impact production environment, and wants to contribute directly to Guidewire’s cloud, AI, and data platform priorities in PDO.
Responsibilities
- Serve as the primary point of contact for database-related incidents and service requests, ensuring timely research, response, and resolution while meeting or exceeding service-level and customer satisfaction targets.
- Provide operational support and lifecycle management for Oracle RDS, Aurora PostgreSQL, and Microsoft SQL Server in AWS multi-AZ environments, across both EC2 and RDS/Aurora platforms.
- Perform performance tuning, root-cause troubleshooting, and production support for mission-critical databases, collaborating closely with application and infrastructure teams to reduce high-impact incident resolution times in line with PDO reliability goals.
- Assist with daily administration including database setup, configuration, security hardening, monitoring, and backup/restore processes to maintain availability, data integrity, and compliance with internal standards.
- Own and action Salesforce ticket queues for schema and security changes, script execution, and non-production refreshes; coordinate change control using Jira for safe, auditable deployments.
- Create and maintain high-quality technical documentation—runbooks, knowledge base articles, and troubleshooting guides—that support operational excellence and cross-training across PDO and support teams.
- Partner with development and support teams to identify database-related bottlenecks and implement tuning or design recommendations that align with Guidewire’s broader AI-, cloud-, and data-driven platform strategy, helping P&C insurers modernize and improve efficiency.
Requirements
- Demonstrated ability to embrace AI and apply it to your current role as well as data-driven insights to drive innovation, productivity, and continuous improvement.
- Solid hands-on experience administering and supporting large-scale relational databases, including at least two of: Oracle (preferably RDS), Aurora PostgreSQL, and Microsoft SQL Server, in production environments.
- Strong knowledge of AWS database services (RDS, Aurora, EC2-hosted databases), including backup and recovery strategies, monitoring, and security best practices in multi-AZ deployments.
- Proven ability to troubleshoot complex SQL and database issues (locks, deadlocks, slow queries, memory and I/O contention) and implement effective performance tuning.
- Experience working with ticketing and change management tools such as Salesforce (for request queues) and Jira (for change control), with a disciplined approach to documentation and approvals.
- Strong communication and stakeholder management skills, with the ability to act as a trusted technical advisor to internal teams and, when needed, directly with customers.
- Collaborative, customer-centric mindset with a track record of contributing to knowledge sharing, cross-training, and team-based problem solving.
- Comfort working in a hybrid, distributed environment and coordinating across time zones to support global customers.
Skills
- Oracle RDS
- Aurora PostgreSQL
- Microsoft SQL Server
- AWS database services
- Salesforce
- Jira
- SQL
- Python
- Shell
- PowerShell
- CI/CD
Location
- Global
Work Type
- Hybrid
- Full-time
Experience Level
- III
Education Level
- Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent practical experience.
Salary/Compensations
- CAD 99,000.00 - 124,000.00
Benefits
- Flexible work environment
- Health and Wellness benefits
- Paid time off programs including volunteer time off
- Market-competitive pay and incentive programs
- Continual development and internal career growth opportunities
- Health, dental, and vision insurance
- Company sponsored retirement plan
- Annual company bonus plan
- Commissions
- Long term incentive awards
About the Company
- Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.
- As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.
- For more information, please visit www.guidewire.com and follow us on Twitter: @Guidewire_PandC.
Equal Opportunity
- Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.