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About the Role
The Workplace Experience Specialist is the primary IT contact within BDO offices, providing high-quality, in-person technology support to ensure daily productivity. This role is crucial for creating a seamless onboarding experience for new hires, managing device lifecycles, supporting online meetings, acting as a local point of contact for onsite issues, and maintaining a strong customer-focused presence.
Responsibilities
- Provide frontline support for devices, meeting rooms, AV/MTR systems, collaboration tools, onboarding/offboarding, VIP support, and workplace technology readiness.
- Collaborate with various IT teams (Cloud Operations, Application Support, Product Support, Cloud Engineering, Security) and People & Culture for escalations and coordination.
- Operate the walk-up/tech-bar for immediate issue resolution.
- Troubleshoot hardware issues including docking stations, peripherals, Wi-Fi, printing, meeting room technology, and workstations, escalating as needed.
- Maintain device stock levels and loan pools within assigned offices.
- Ensure accurate and timely updates to asset and CMDB records according to lifecycle processes.
- Participate in asset audits and stock takes across offices.
- Support leaver processing, including device return and access closure confirmation.
- Provide ticket triage, first contact for walk-up support, and hands-on diagnosis.
Requirements
- 1-2 years of experience delivering in-person IT support in a large corporate or professional services environment.
- ITIL Foundation certification (or equivalent) with practical application to incident, problem, change, and request processes.
- Experience handling devices including setup, imaging, Autopilot/Intune execution, swaps, and rebuilding.
- Exposure to meeting room/AV support, including hybrid meeting troubleshooting.
- Familiarity with ITSM ticketing systems, basic ITIL practices, and structured escalation processes.
- Proven experience troubleshooting laptops, operating systems, networking, and applications.
Skills
- M365
- Windows
- Teams Rooms
- Hardware support
- EUC support
Location
- Onsite
Work Type
- Onsite
- Full-time
Experience Level
- 1-2 years
Education Level
- Certificate, diploma or tertiary qualification in IT or related discipline (or equivalent experience).
Benefits
- Health and wellbeing programs
- Social activities
- Financial benefits
- Professional development support
- Fitness challenges
- Discounts on corporate health insurance, gym memberships, and wellness facilities (BWell program)
- Travel perks
- Retail discounts
- Employee referral rewards
- Study support
- Enhanced family support leave
- Cultural and religious leave
- Options to purchase additional leave
- Community initiatives (BCaring program)
- On the job training
- Formal development programs
About the Company
- BDO is a global professional services firm connected to local markets.
- We inspire others, to go further.
- We create together, to reach higher.
- We build trust, to lead purposefully.
- We shape what matters.
- The Information Technology team is part of BDO’s shared services group, providing essential support across the firm and its Service Lines.
- Our mission is to deliver high-performing, secure, and reliable technology services nationally, enabling BDO professionals to work efficiently and confidently.
- We focus on innovation, resilience, and continuous improvement to ensure technology remains a strategic enabler for the business.
- Working for BDO you will be part of a growing and market leading professional services firm.
- Our national and global footprint provides our people with opportunities to work on interesting client engagements, across diverse industry sectors and services.
- Our open and collaborative culture ensures access to Partners and professional mentors, to guide and accelerate your professional career, across a wide array of career pathways.
- Our culture is underpinned by our core values (One, Bold, Human, Heart and Strive).
Equal Opportunity
- We are proud to be recognised as an Inclusive Employer for 2025-2026 by Diversity Council of Australia.
- We are a 2024-2025 Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA).
- BDO is committed to inclusive and accessible recruitment practices.
- If you require any reasonable adjustments to support your application or interview process, we encourage you to contact our Talent Acquisition team at recruitment@bdo.com.au.