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About the Role

The Associate Center Director will oversee the development, management, and supervision of staff and services at the San Francisco Flagship Health Center, ensuring efficient and patient-centered delivery of services with high productivity and quality assurance.

Responsibilities

Directly manage and oversee all services assigned to health center.
Supervise the productivity, efficiency, quality assurance and adherence to protocols of the San Francisco Flagship Health Center.
Monitor appointment schedules for efficiency and to maximize patient volume to achieve meeting encounter budgeted projections.
Ensure services are provided in a patient-centered manner and enhancing the patient experience.
Build a cohesive team by recruiting, hiring, training, supervising, evaluating and coaching staff.
Foster a positive communication environment including eliciting staff creativity, ideas, and suggestions.
Maintain positive employee relations including proactively addressing potential employee concerns/problems and appropriately respond.
Handle communication problems with other staff and managers directly, constructively and with sensitivity.
Assist Regional/ Senior Center Director with ensuring productivity and quality assurance of clinical services.
Assist the Regional/Senior Center Director with the daily functions of the assigned center including working in both family planning and specialty services.
Provide direct-patient care approximately 10- 20% of the time, while working side-by-side clinical staff.
Participate as a team member with other program managers and coordinators.
Attend affiliate-wide meetings as indicated.
Assist the Regional/Senior Center Director with health center tours, board meetings or other PPNorCal Events in the SF Flagship.
Assist the Regional/Senior Center Director in partnering with facilities on SF Flagship building usage, including large meetings and conferences.
Assist the Regional/Senior Center Director providing active supervision and oversight of research functions and personnel, ensuring research activities are fully integrated into health center operations.
Works with the Senior Center Director and Director of Research to provide active supervision and oversight of research functions and personnel, ensuring research activities are fully integrated into health center operations.
Role-models and provides leadership toward the implementation of PPNorCal’s Diversity, Equity, and Inclusion plan.

Requirements

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Knowledge of spreadsheet software and word processing software.
Direct patient care experience, preferably in women’s health/reproductive health care.
Minimum one-year supervisory experience including personnel or program management.
Excellent customer service skills and commitment to providing the highest level of customer satisfaction.
Ability to respond with sensitivity to patients, staff and volunteers of all ages, lifestyles, and ethnic origins and function in a calm, supportive manner.
Ability to handle multiple demands calmly and efficiently.
Ability to work independently and as a team member.
Excellent problem solving and critical thinking skills.
Excellent organizational and time management skills.
Excellent leadership skills and ability to build a strong cohesive team.
Commitment to quality healthcare.

Skills

Spreadsheet software
Word processing software
EHR & EPM systems preferred
Bilingual English/Spanish preferred

Location

San Francisco Health Center

Work Type

Full-time
40 hours per week

Experience Level

One to two years related experience and/or training
Minimum one-year supervisory experience

Education Level

Bachelor's degree (B. A.) from four-year college or university

Salary/Compensations

$79,100.00 - $92,400.00 annualized salary

Benefits

100% employer-paid medical insurance for full-time employees
75% medical insurance coverage for dependent children
25% medical insurance coverage for spouses/domestic partners
Dental insurance
Vision insurance
Employer-paid life coverage
Employer-paid long-term disability coverage
Earned time off (ETO)
Paid sick time accrued based on hours worked
403(b) retirement plan with up to 4% employer match after 12 months
10 paid holidays
2 floating holidays

About the Company

We provide healthcare and education services to 137,000 adults and youth every year at 17 health centers located throughout 20 Northern California counties.
Planned Parenthood Northern California offers high-quality, affordable health care to all, regardless of income, insurance, or immigration status.
Our experienced and caring medical staff gives each patient honest information and personal attention.
We provide a full range of services, including birth control, breast exams, cancer screenings, medication and in-clinic abortion, pregnancy testing and counseling, prenatal care, PrEP, and nPEP to prevent HIV infection, STI screening and treatment, vasectomy and infertility services, gender-affirming hormone therapy, and more.

Equal Opportunity

Planned Parenthood Northern California (PPNorCal) is an Equal Opportunity Employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
PPNorCal is committed to providing reasonable accommodations to individuals with disabilities.
If you need a reasonable accommodation for any part of the employment process, please contact Human Resources to make arrangements.