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About the Role
This position will be responsible for providing a comprehensive range of services in Facility & Workplace Services with a focus on customer centricity, continuous improvement, operational excellence, safety, and compliance as Lead FM.
Responsibilities
- Manage the tactical delivery for the assigned properties/facilities and be the main point of contact for client, stakeholders.
- Oversee onsite and remote management of 7 sites in Japan.
- Communicate daily with vendors to maintain the client environment.
- Account Management including Governance, Compliance, Supplier / Vendor Management, Financial Management, Sustainability, Operational Reporting, Reception, Mail, Pantry/Food service, EHS, Cleaning service, Daily inspection, Safety equipment, Event support, PPM, BCP, Seating, Access card, Stationary, Helpdesk, Asset Management, Move and Change, Document Archive, Project, Janitorial, Waste Management, Security, Car Fleet.
Requirements
- Over 7 years’ experience in Facility industry or some areas which utilize past experiences.
- Demonstrates proactive & professional approach to customer service.
- People management experience.
- Business level English (both verbal and written).
Skills
- Communication skill to establish trust relationship with client, team, vendor, users, stakeholder, Landlord etc.
- Customer-oriented attitude, action; flexible, listen, proactive.
- Positive mind to improve for better service.
Location
- On-site – Tokyo, Japan
Work Type
- On-site
Experience Level
- Over 7 years
About the Company
- JLL is a professional services and investment management firm specializing in real estate.
- As a Fortune 500 company, JLL helps real estate owners, occupiers and investors achieve their business ambitions.
- JLL Work Dynamics is a proven, trusted and long-term real estate service partner for 70+ global, regional, and local clients, delivering excellent facilities management services.
- The client is the industry's largest company that develops, manufactures, sells, and supports chemical analysis equipment, with headquarters in Santa Clara, California, USA and Japan HQ in Hachioji, Tokyo.
Equal Opportunity
- Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.
- If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com.