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About the Role
As a Duty Manager, you will be responsible for overseeing the hotel’s daily operations, ensuring that all departments work together seamlessly to deliver outstanding guest service. Your leadership and problem-solving skills will be key in providing a positive guest experience and ensuring smooth hotel operations. You’re not just overseeing hotel operations in the absence of the General Manager – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Responsibilities
- Manage daily hotel operations: Oversee the overall functioning of the property, including front desk, staffing, room inventory, guest service, and policy compliance
- Delight our guests: Bring an upbeat and friendly attitude to all guest interactions, respond promptly to inquiries, and resolve any issues in a friendly, efficient manner
- Assist across departments: Step in to support operational roles as needed, including bell service or front desk coverage during breaks or high-volume periods
- Monitor the property: Conduct walkthroughs to assess safety, security, and service quality, addressing issues promptly
- Facilitate team knowledge: Provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions
- Track and improve performance: Monitor guest satisfaction metrics (e.g., SALT, Revinate), identify trends, and implement improvements as needed
- Inspire and develop the team: Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment
Requirements
- Proven background in front office or hotel operations, ideally in a supervisory or managerial role.
- Strong team management skills with the ability to motivate staff and drive service excellence.
- Excellent communication and problem-solving skills; able to handle complaints and challenges professionally.
- Proficient in hotel PMS and familiar with standard operational procedures.
- Calm under pressure and responsive to changing priorities or schedules.
- Flexible to work nights, weekends, and holidays.
Skills
- Leadership
- Problem-solving
- Communication
- Team management
- Hotel PMS proficiency
Work Type
- Full-time
Experience Level
- Managerial
- Supervisory
Benefits
- 110 nights of deeply discounted travel, with room rates as low as $40 USD/night
- Employee stock purchase program (ESPP) with a 15% discount
- Dedicated caregiving concierge services
- Crisis concierge services
- Free counseling and support through Employee Assistance Program (EAP)
- Variety of health plans
About the Company
- Hilton is a global leader in hospitality, having welcomed more than 3 billion guests worldwide.
- Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune.
- We are committed to providing the best stay for every guest and setting new standards for the future of travel.
- We support our Team Members’ wellbeing through exceptional care, unmatched perks and benefits.