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About the Role
Maximize revenue by actively converting inquiries into confirmed bookings, ensuring profitability for the Hotel. Develop and maintain key relationships with new and repeat guests, as well as the key internal stakeholder team, specifically the entire Commercial and Front Office teams. As a Reservations Agent, you’re not just helping manage the hotel’s reservations operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Responsibilities
- Deliver genuine, welcoming service that reflects our commitment to being the most hospitable company in the world.
- Foster strong communication and teamwork across Reservations, Groups, and all departments to ensure smooth operations.
- Build and maintain effective relationships with VIPs, loyalty members, corporate clients, and internal teams, ensuring exceptional service.
- Be proficient in systems like OnQ PM, Delphi FDC, and The Lobby, while maintaining strong knowledge of hotel offerings and the local area.
- Accurately process reservations, maintain data integrity, and support occasional front office duties as needed.
- Maximize room revenue through proactive selling, respond to guest feedback, and contribute to continuous service improvement.
Requirements
- A passion for spreading the light and warmth of Hospitality.
- Acting with Integrity and always doing the right thing.
- Inspiring others through Leadership.
- A belief that Teamwork drives the best outcomes.
- A sense of Ownership and accountability.
- A focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
- Strong interpersonal, verbal, and written communication skills with a warm, professional demeanor.
- Proven organizational and administrative abilities, with excellent time management.
- Ability to multitask, stay detail-oriented, and deliver high-quality work under pressure.
- Self-motivated and adaptable, able to work independently and as part of a team.
- Proficiency in hotel systems (e.g., OnQ, Delphi) and Microsoft Office applications.
- Prior hospitality experience and fluency in English (for translation tasks) are advantageous.
Skills
- OnQ PM
- Delphi FDC
- The Lobby
- Microsoft Office applications
Benefits
- 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program
- Employee stock purchase program (ESPP) with a 15% discount on Hilton shares
- Dedicated caregiving concierge services
- Crisis concierge for practical support and emotional care
- Free counseling and support through our Employee Assistance Program (EAP)
- Variety of health plans that keep you and your family covered
About the Company
- At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible.
- As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
- Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune.
- With our suite of world-class brands and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
- Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
- Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.