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About the Role
As a Capability Lead - Dynamics 365 & Power Platform, you will own the technical direction and delivery excellence of our Dynamics 365 CRM and Power Platform capability. You will lead the technical execution of complex customer engagement platform modernisation programs, enabling clients to migrate from legacy CRM and contact centre systems to modern Dynamics 365 solutions. You will balance hands-on technical leadership with strategic capability development, mentor delivery teams, and drive innovation in customer engagement and low-code architectures.
Responsibilities
- Lead a Dynamics & Power Platform practice, including managing P&L and utilisation
- Lead technical architecture and delivery of Dynamics 365 CRM and Power Platform modernisation projects, ensuring quality, timelines, and budget adherence while managing complex technical risks
- Build reusable IP and accelerators including migration frameworks, proof-of-concepts, and reference architectures that scale across APAC and drive efficiency across engagements
- Mentor and develop delivery teams through technical guidance, training, and knowledge sharing, while contributing to hiring and building a culture of technical excellence
- Drive presales and client engagement by participating in discovery, solutioning, delivering technical presentations, and building trusted advisor relationships with client stakeholders
Requirements
- Previous experience in a Practice Leadership position within an IT Professional Services organisation, with some exposure to managing P&L & utilisation
- 10+ years of CRM/customer engagement engineering and architecture with a proven track record delivering complex Dynamics 365 CRM and CCaaS modernisation programs, including legacy platform migrations
- Strong technical background in Dynamics 365 (Sales, Customer Service, Customer Insights, Contact Center), Power Platform (Power Apps, Power Automate, Power Pages, Copilot Studio), Dataverse, and cloud integration patterns
- Solution architecture and technical leadership experience with demonstrated success in defining technical standards, designing complex solutions, and mentoring delivery teams
- AI and innovation mindset with familiarity of Copilot in Dynamics 365, Copilot Studio agents, Azure AI services, and commitment to driving AI adoption in customer engagement solutions
Skills
- Dynamics 365
- Power Platform
- Dataverse
- Cloud integration patterns
- AI
- Copilot in Dynamics 365
- Copilot Studio agents
- Azure AI services
Location
- Sydney
- Melbourne
- Perth
- Brisbane
- Adelaide
Work Type
- Hybrid working arrangements
- Work-From-Anywhere Program for up to 4 weeks per year
Experience Level
- 10+ years of CRM/customer engagement engineering and architecture
Benefits
- Dedicated career pathways and development
- Peer recognition and the opportunity to join our President's Club
- Volunteer Leave and Work Life Balance days
- Work-From-Anywhere Program for up to 4 weeks per year
- Employee Stock Purchase Plan
- Corporate discounts
About the Company
- 14,000+ engaged teammates globally
- #15 Best Workplace™ in Technology and #23 Best Workplaces™ in Australia
- #34 in IT on Fortune's World's Best Workplaces™ list
- Recognised as a Great Place to Work in 13 countries
- $8.25 billion in revenue
- Received 35+ industry and partner awards in the past year
- We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions.
Equal Opportunity
- Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.
- When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.
- At Insight, we celebrate diversity of skills and experience so even if you don't feel like your skills are a perfect match - we still want to hear from you!