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About the Role
Join EML as a Case Manager in the CTP Insurance space and make a positive impact on someone's life every day. You will manage a portfolio of claims, communicate with claimants and healthcare providers, and assist injured claimants in their recovery and return to work. Full training is provided.
Responsibilities
- Managing a portfolio of CTP claims
- Proactively manage rehabilitation providers and approval of rehabilitation plans/wellness plans in accordance with guidelines
- Conduct health promotion activities to enhance the customers’ wellbeing and empower them to participate in their own treatment and recovery.
- Collaborating with stakeholders to deliver personalised claims management strategies that support the achievement of high-quality outcomes
- Working in accordance with relevant legislative and regulatory requirements and internal policies and procedures
- Providing a service experience that is tailored, effective and client focused.
Requirements
- Demonstrated experience in claims management OR Strong Customer Service Skills OR Allied Health experience.
- Personal injury experience in alternative schemes is also highly desirable
- An empathetic, resilient, and motivational approach to provide customer centric support.
- A driven professional with highly developed written and verbal communication skills, outstanding organizational and coordination skills.
- Positive attitude and a willingness to learn.
- Sound analytical, problem solving and decision-making skills.
- Strong stakeholder engagement and management.
- Be outcome/results focused
Skills
- Customer Service
- Allied Health
- Claims Management
- Written communication
- Verbal communication
- Organizational skills
- Coordination skills
- Analytical skills
- Problem solving skills
- Decision-making skills
- Stakeholder engagement
- Stakeholder management
Location
- Sydney
Work Type
- Permanent
- Full-time
- Hybrid
Experience Level
- No previous experience in case management is required
Benefits
- Flexibility to work from home to support work/life balance
- A corporate wellbeing program with discounted health insurance and gym membership
- Generous discounts from over 350 retailers through our RewardsHub program
- Comprehensive learning and development opportunities
- Access to support and counselling services through our Employee Assistance Program
- Companywide events
- Annual company incentive scheme
- Salary reviews
- Up to 16 weeks paid parental leave
- Superannuation
About the Company
- EML is a leading Workers Compensation and Personal Injury Claims Management business.
- Our goal is to help people get their lives back through ongoing support during their return-to-work journey.
- We continue to experience ongoing growth and now have over 4,000 dedicated employees.
- We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.
Equal Opportunity
- EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion.
- We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.