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About the Role

The AI Business Solutions division is building a digital-first organization focused on empowering customers with Microsoft's cloud and generative AI technology. This role specializes in Copilot solutions within Dynamics 365, Power Platform, and Copilot Studio, driving digital transformation for key customers and partners. It offers an opportunity to enhance solution sales and collaboration skills, deepen expertise in generative AI, and accelerate career growth with potential for remote work.

Responsibilities

Act as the voice of the customer by driving new feedback, blockers, and insights to shape products and services.
Capture and deliver core customer competitive knowledge to product and engineering teams.
Provide strategic, technical, and partner input for strategy development.
Collaborate with account teams to shape customer win strategies and tailor Microsoft value messaging.
Monitor and analyze action plans to promote customer usage of key Microsoft solutions.
Assist in competitive positioning by articulating Microsoft's differentiation and handling technical objections.
Build credibility with customers using knowledge of customer context, cross-solution expertise, and technical/industry knowledge.
Engage with engineering, product, and support teams to remediate blockers.
Ensure consistency and quality of engagements by adhering to standards and best practices.
Utilize common sales and delivery methodologies to identify and engage customers in new opportunities.
Proactively help maximize impact of customer engagements by executing solutions to blockers.
Engage with customer technical and business decision makers to identify needs and issues proactively.
Showcase suitable Microsoft solutions anchored in insights and business value to meet customer needs.
Influence customer technical buy-in and leverage knowledge of co-sell partners, tools, and programs.
Engage in partner sell-with scenarios, acting as a liaison and sharing visibility on partner resources.
Support the development and maintenance of relationships with pre-sale teams and partners.
Self-identify and select top go-to partners for proactive engagement.
Apply and customize existing demonstration assets and solutions.
Demonstrate and oversee solutions based on multiple Microsoft products.
Leverage partner/customer teams to prove capabilities and integration.
Review partner demonstrations and provide feedback.
Present, apply, and customize architecture patterns to partners or customers.
Drive cross-workload support for Microsoft Solutions.
Grow domain knowledge and practice expertise by communicating with customers, partners, and colleagues.
Build personal readiness plans and identify learning gaps.
Monitor and respond to internal and external tech community posts and calls.
Act as a mentor for their technology area.
Contribute to and participate in Customer Executive Briefing Center sessions.
Share best practices internally and drive recognition of Microsoft cloud solutions.
Conduct group training or one-to-many events to educate customers and colleagues on Microsoft solutions.

Requirements

8+ years of experience in technical solution engineering or pre-sales in business applications or related domains.
Native-level Japanese proficiency.
Business-level English communication skills.

Skills

Dynamics 365 Customer Engagement
Power Platform
Generative AI technologies
Copilot solutions
Presentation skills
Problem-solving skills
Collaboration skills
Sales experience in generative AI domain

Location

Remote (up to 50%)

Work Type

Hybrid
Full-time

Experience Level

Senior

About the Company

Microsoft's mission is to empower every person and every organization on the planet to achieve more.
Microsoft employees have a growth mindset, innovate to empower others, and collaborate to achieve shared goals.
We create a culture of inclusion based on the values of respect, integrity, and accountability, where everyone can thrive both at work and beyond.

Equal Opportunity

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of age, ancestry, color, family or medical leave, gender identity or expression, genetic information, marital status, medical condition, nationality, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.
We also consider qualified applicants with criminal histories, consistent with legal requirements.
If you need assistance or reasonable accommodation due to a disability during the application or hiring process, please contact us via the https://careers.microsoft.com/us/en/accommodationrequest.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.
If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.