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About the Role
Opal HealthCare is seeking a detail-oriented Resident Accounts & Maintenance Officer to support resident account management and financial administration across their care communities. This role is ideal for someone who thrives in a fast-paced, high-volume environment and enjoys combining financial accuracy with excellent customer service.
Responsibilities
- Process resident account setups, transfers, discharges, billing journals, and account adjustments
- Administer Refundable Accommodation Deposits (RADs) and related resident transactions
- Generate and distribute resident statements and invoices
- Maintain accurate resident and transactional data within financial systems
- Process Proda user access requests and manage department forms and documentation
- Investigate and resolve account queries while maintaining accurate records
- Support month-end processes, reporting requirements, and continuous improvement initiatives
- Ensure all activities comply with legislative, regulatory, and business requirements
Requirements
- Diploma in Accounting or Finance is essential
- Experience in accounts receivable, finance administration, or in a customer focused shared services environment is ideal
- Strong attention to detail and ability to manage high volumes of complex transactions
- Excellent customer service, communication, and problem-solving skills
- Intermediate Excel skills
- Experience in aged care, healthcare, or a highly regulated environment is highly advantageous
- Current Police Check (or willingness to obtain one)
Skills
- Customer service
- Process excellence
- Financial accuracy
- Excel
Location
- Australia
Work Type
- Full-time
Experience Level
- Entry-level
- Mid-level
Education Level
- Diploma in Accounting or Finance
Benefits
- Fun & Inclusive Team
- Inspiring Leadership
- Innovative Environment
- Learning Culture
- Impactful Contribution
- Purpose-Driven
About the Company
- Opal HealthCare is Australia’s largest private aged care provider, with 148 Care Communities across five states and a national team of 24,000 dedicated professionals.
- They are committed to innovation and reshaping the way they care for residents.
- They aim to create a nurturing work environment that encourages innovation, growth, and camaraderie.