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About the Role
Join the Team at West Hotel and contribute to Hilton's mission of filling the earth with the light and warmth of hospitality. This role directly impacts the guest experience by delivering exceptional Food and Beverage service in a dynamic environment.
Responsibilities
- Creating exceptional guest experiences in all interactions.
- Ensuring all guests receive a friendly, warm welcome, prompt attention, and quick, efficient service.
- Setting up and maintaining all service areas and stations with sufficient mise en place for the length of service.
- Promptly collecting orders from the kitchen and delivering them to guests.
- Undertaking general waiting duties, including cleaning tables.
- Taking reservations, greeting, and seating guests.
- Demonstrating exemplary menu and product knowledge.
- Demonstrating responsible service of alcohol at all times.
- Exhibiting exemplary personal behavior, appearance, and attitude.
- Ensuring tables and chairs are correctly positioned and that all areas are spotlessly clean before and during service.
Requirements
- Must possess a current and valid NSW Responsible Service of Alcohol (RSA) Competency Card.
- Previous work experience in Hospitality or Customer Service is desirable.
- Previous food hygiene experience is desirable.
- Completed tertiary qualifications in Hospitality Management are desirable.
- Electronic Ordering Systems experience is desirable.
- Cash handling experience is desirable.
- A high level of interpersonal skills in both oral and written communication.
- Time management and ability to follow directions.
- Good communication skills.
- Committed to delivering a high level of customer service.
- Excellent grooming standards.
- Able to work on a rotating roster, including day and night shifts, late starts, and early finishes.
- Must have valid Australian working rights (minimum 6 months).
Skills
- Interpersonal skills
- Oral communication
- Written communication
- Time management
- Customer service
- Menu knowledge
- Product knowledge
- Responsible service of alcohol
Location
- West Hotel
Work Type
- Full-time
Experience Level
- Entry Level
- Mid Level
Education Level
- Tertiary qualifications in Hospitality Management desirable
Benefits
- Exceptional workplace culture
- 110 discounted travel nights per year
- Bonus Annual Leave days after 2 years
- Food & Beverage discounts
- Access to Hilton’s Thrive Mental Wellness Hub and Intellect App.
- Flexibility
About the Company
- Hilton is the leading global hospitality company.
- Hilton is committed to an equitable and inclusive workforce and environment.
- Hilton has an award-winning culture, recognized on the World’s Best Workplaces list by Great Place to Work and Fortune.
- Hilton has welcomed more than 3 billion guests worldwide.
- Hilton is committed to providing the best stay for every guest and setting new standards for the future of travel.
Equal Opportunity
- Hilton is committed to an equitable and inclusive workforce and environment where Team Members can be their authentic selves with opportunity for all to learn, grow, succeed and thrive.
- Unwavering focus on creating an inclusive environment offers growth opportunities, is driven by purpose, and allows team members to bring their best, most authentic selves to work.