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About the Role
This integral role provides a high level of service to guests and presents an amazing opportunity to play a key role in the world’s largest W Hotel. The Whatever Whenever Supervisor should balance the needs of their team, guests, and the business while focusing on excellence and continuous improvement.
Responsibilities
- Manages day-to-day operations, ensuring quality, standards, and meeting customer expectations.
- Assists staff with expediting problem payments.
- Pre-assigns room allocations based on reservation data.
- Facilitates department meetings and briefings, communicating goals clearly.
- Coordinates with Housekeeping to track room readiness for check-in.
- Ensures rates match market codes and documents exceptions.
- Secures payment before issuing room keys and verifies/adjusts billing.
- Compiles and reviews daily reports, logs, and contingency lists.
- Completes cashier and closing reports.
- Provides guests with directions and property information.
- Accommodates guest requests and follows up to ensure they are met.
- Processes all payment types, vouchers, paid-outs, and charges.
- Balances and drops receipts, counting and securing the bank at the beginning and end of shifts.
- Notifies Loss Prevention/Security of any guest reports of theft.
- Assists management in training, motivating, and coaching employees, serving as a role model.
Requirements
- High school diploma or GED.
- Minimum 2 years of experience in a Guest Services role or related professional area.
Skills
- Strong organizational skills
- Strong communication skills
- Strong leadership skills
- Deep local understanding of the guest journey
Location
- Sydney
Work Type
- Full-time
Experience Level
- 2+ years
Education Level
- High school diploma or GED
Benefits
- Discounts on hotel rooms for self and family/friends across Marriott International properties.
- Access to W Sydney and Marriott International training programs.
- Discounts on food & beverage across all hotels.
- Recognition programs.
- Wellbeing & mindfulness programs.
- Employee Assistance Program.
About the Company
- W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
- Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.
Equal Opportunity
- Marriott International is an equal opportunity employer that does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.