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About the Role
Delaware North UK is hiring a full-time IT Operations Analyst to support UK venues with hands-on technical assistance for operations, events, and daily business activities, ensuring a high-quality technology experience.
Responsibilities
- Support and administer point of sales systems including users, menus, configuration, reporting, and readiness checks, providing hands-on support including POS terminals, payment devices, kiosks, and back-office equipment
- Prepare, support, and troubleshoot point of sales services for matchdays, event days, and out-of-hours operations, providing practical guidance to team members on point of sales processes and support
- Manage local incidents and service requests with relevant escalation to internal and external teams
- Support point of sales deployments, upgrades, new openings, closures, seasonal changes, technology refreshes, security, and compliance
- Produce clear updates on issues, service performance, risks, and improvement actions
Requirements
- 3+ years’ experience in a technical support role, or degree in Information Management, Computer Science, Computer Systems Engineering, Business Administration, Mathematics, or related equivalent
- 4+ years’ experience supporting POS systems or related venue technology
- Good knowledge of Windows devices, basic network connectivity, and programming
- Excellent skills in written and verbal communication, customer service, troubleshooting, and problem-solving, with the ability to work with diverse stakeholders and manage competing priorities
- Availability to work flexibly during bank holidays, evenings, and weekends to support matchday, event, and out-of-hours operations
- Ability to work onsite at Wembley Stadium, as well as occasionally travel to Pride Park Stadium and Stadium of Light
Skills
- Written communication
- Verbal communication
- Customer service
- Troubleshooting
- Problem-solving
Location
- Wembley Stadium, Wembley, London
Work Type
- Full-time
- Onsite
Experience Level
- 3+ years experience in a technical support role
- 4+ years experience supporting POS systems or related venue technology
Education Level
- Degree in Information Management, Computer Science, Computer Systems Engineering, Business Administration, Mathematics, or related equivalent
Benefits
- 33-day holiday allowance (including bank holidays)
- Favourable pension contributions
About the Company
- Delaware North UK is hiring at Wembley Stadium, home to England’s National Football Teams.
- Delaware North has been the hospitality provider at the iconic Wembley Stadium since its opening in 2007.
- We’re looking to create the future of hospitality together and provide you with the opportunities to grow and build a rewarding career.