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About the Role

As a Front Office All Rounder, you will assist hotel guests from inquiry to check-out, acting as the go-to expert for room availability, rates, and hotel experiences. You will suggest upgrades and deliver exceptional hospitality to ensure memorable guest stays.

Responsibilities

Manage reservations made via phone, email, and online platforms, providing guests with accurate information on room availability, rates, and special offers.
Be the first point of contact for guests, addressing inquiries, answering questions, and assisting with reservation modifications and cancellations.
Allocate rooms based on guest preferences, availability, and business demands, ensuring a comfortable and enjoyable stay.
Safely and securely handle payment transactions, verifying billing details for accuracy.
Suggest room upgrades, offer special amenities, and fulfill specific guest requests to elevate their stay.
Maintain meticulous reservation records to monitor room availability and ensure smooth check-ins and check-outs.
Facilitate the resolution of guest complaints, transforming challenges into opportunities.

Requirements

Customer service-oriented with exceptional communication skills.
Previous experience in a similar role in the hospitality industry is preferred.
Proficiency in using reservation and property management systems is a plus.
Problem-solving skills and the ability to remain calm under pressure.
Team player with a positive attitude and willingness to go the extra mile.
Capable of embracing a flexible rotating schedule that may include evenings, overnights, weekends, and public holidays.
Full Driver’s Licence (Automatic & Manual) is mandatory.
Confidence and care in handling various vehicle types is essential for valet parking.

Skills

Communication skills
Reservation systems proficiency
Property management systems proficiency
Problem-solving
Calm under pressure
Teamwork
Positive attitude
Driving

Location

Sydney

Work Type

Full-time
Flexible rotating schedule

Benefits

ALL Heartist Membership - discounts on accommodation and food & beverage worldwide
Family & Friends Discounts on accommodation, services, and events
Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on worldwide stays
Learn Your Way - access to Accor’s industry leading training platforms, Accor Academy and Typsy
Build Your Network - connect with over 300,000 Accor professionals globally
Worldwide Opportunities - grow your career within Accor's global network of over 400 hotels in the Pacific and more than 5,000 across 110 countries

About the Company

The Sebel Quay West Suites Sydney offers chic style and unmatched sophistication in the historic Rocks district, near Circular Quay, with views of the Sydney Opera House and Harbour Bridge.
Our contemporary apartments provide a luxurious retreat, and The Quartier Bistro & Bar offers a refined dining experience.
We have versatile meeting and event facilities, making it a perfect place for career growth in a location blending iconic beauty with modern luxury.
At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality.
Accor is an inclusive company, building diverse teams across the globe.

Equal Opportunity

Accor is an inclusive company, building diverse teams across the globe.
Everyone has a story and we want to learn yours.