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About the Role

Thryv is seeking a driven, results-focused Business Advisor (Inside Sales) to join their high-performing inside sales team. This is a permanent, full-time work-from-home role based in Australia. You will be the voice of Thryv, proactively reaching out to existing customers and new prospects via outbound and inbound calls, helping local SMBs discover and expand their use of the Thryv platform.

Responsibilities

Conducting outbound and inbound calls to existing and prospective Thryv customers
Managing the full sales cycle — from prospecting and qualifying through to close and onboarding handover
Nurturing and growing an existing customer portfolio through upselling and cross-selling relevant products
Acquiring and developing new business opportunities via both inbound and outbound activity
Achieving monthly sales targets and contact centre KPIs set out by the business
Maintaining accurate pipeline records and forecasting expected sales returns to your manager
Ensuring all sales campaigns, workflow and close rates are completed on time and to standard
Complying with all Thryv policies, legislation and required compliance training

Requirements

Full sales cycle experience - From first contact and qualification through to close and handover
Contact centre / Telesales background - Comfortable in a structured call environment and know how to perform against KPIs
Sales account management - Experience nurturing, upselling and growing an existing customer portfolio
SaaS or digital media knowledge - Familiarity with SaaS platforms or the digital media landscape is a strong advantage
Proven full sales cycle experience — you've opened, progressed and closed deals independently
A strong contact centre or Telesales background with a track record of hitting and exceeding targets
Sales account management experience — growing and retaining an existing customer base
Exceptional communication and negotiation skills — you build trust quickly over the phone
Knowledge of SaaS or the digital media landscape — experience with Thryv or similar platforms is a bonus
Deep understanding of the SME marketplace and what makes local business owners tick
Highly self-motivated and disciplined — you thrive working autonomously from home
Resilient, energetic and solutions-focused, no matter what the day throws at you

Skills

Full sales cycle
Contact centre
Telesales
Sales account management
SaaS
Digital media
Communication
Negotiation
Sales pipeline management
Forecasting

Location

Australia
Working remotely within Australia

Work Type

Permanent
Full-time
Work-from-home

Experience Level

Full sales cycle experience
Contact centre / Telesales background
Sales account management experience

Benefits

Work from home — permanently
Purpose with every call
Performance rewards
Career pathways
A culture that backs you
Hands-on coaching

About the Company

For over 125 years, Thryv has helped local businesses compete and win.
We've evolved from print directories to cutting-edge digital marketing, automation and SaaS tools — empowering SMBs to save time, communicate better and get paid faster.
We're not just selling software. We're selling confidence, growth and time — giving business owners the freedom to focus on what they do best.
Our culture is built on passion, accountability and community.