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About the Role
To create a unique, innovative and inspirational customer experience; encompassing the Free People lifestyle and brand image, while maintaining all store operations and goals, resulting in driving sales and ensuring a profitable store.
Responsibilities
- Exceed the customer’s service expectations.
- Build genuine relationships with customers.
- Greet all customers upon entering the store.
- Offer to hold items for the customer at the cash wrap or in the fitting room.
- Determine the customer’s needs and offer suggestions and alternatives.
- Utilize all customer care resources.
- Offer to locate out of stock product from direct or from another store.
- Assist in maintaining store merchandising and operational standards.
- Uphold all company policy and procedures.
- Maintain a high level of awareness and concern for Loss Prevention.
- Facilitate the zones of the floor based on business needs.
- Ensure a positive final impression of customer care at the cash wrap.
- Comment on items purchased.
- Inquire if their purchase is a gift that will need to be wrapped.
- Request the customer’s zip code or email address.
- Ring transactions efficiently – issue a receipt.
- Compare signatures on back of card and on the POS Screen.
- Demonstrate knowledge of return policy.
- Practice proper phone etiquette.
- Perform all register functions.
- Train new stylists on Register University.
- Maintain cash wrap organization, cleanliness and restock.
Requirements
- Energy and happiness that is contagious.
- Builds relationships naturally, embraces individuality and diversity.
- Exhibits clear verbal communication skills.
- Ability to thrive in a fast paced, rapidly evolving environment.
- Heart and soul for the FP brand.
- Experience being a team player.
- Ability to work flexible hours to meet the needs of the store, which includes nights, weekends, and holidays.
- Eagerness to learn and grow within the organization.
Location
- 25-27 Hampstead High Street, London, , NW31QA United Kingdom
Benefits
- ‘Life Leave’ - one day a year to take time off for those big events in life, in addition to your annual leave entitlement
- Employee Assistance program to support with mental, physical and financial health
- Discount off external gym memberships
- Private Medical Insurance for eligible employees
- Up to 40% employee discount at all URBN Brands
- Season ticket loan for eligible employees
- Cycle to work scheme for eligible employees
- Structured support within the business alongside continued learning and development
About the Company
- #FreePeople
Equal Opportunity
- URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.