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Tailor your resume to this FOH Team Lead at Fresh on Danforth- Supervisor Experience Required role.

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Tailor your resume to this FOH Team Lead at Fresh on Danforth- Supervisor Experience Required role.

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About the Role

The FOH Team Lead assists with overall front-of-house operations to ensure guest satisfaction through excellent customer service. This role is vital in establishing efficient processes and procedures, maintaining high team morale, and supporting staff development. The FOH Team Lead acts as a role model, capable of hands-on tasks to ensure smooth service and resolve guest escalations.

Responsibilities

• Ensures all dishes served meet specifications and are packaged according to guidelines.
• Communicates stock levels, workflow, equipment, and employee concerns to the GM and AGM.
• Assists the AGM with bar and FOH inventory, including stock counting, waste recording, data entry, and invoice reconciliation.
• Adheres to company standards for portion sizes, packaging, quality, kitchen rules, policies, and procedures.
• Promotes product knowledge to make recommendations and educate guests on the menu, retail usage, and the Fresh mobile app.
• Maintains an inspection-ready restaurant environment across all areas (retail, eat-in, storage).
• Acts as a role model by upholding all standards, policies, and operating systems.
• Holds FOH staff accountable to all procedures and standards.
• Completes tasks assigned by the GM and AGM and remains accountable for the overall shift.
• Attends manager meetings, actively participates, and encourages the inclusion of others' opinions.

Requirements

• 1+ years of experience in a high-volume kitchen or restaurant.
• 1+ years of experience with employee management.
• Open and flexible availability, including evenings and weekends.
• Able to complete physically demanding tasks such as standing for long periods, lifting 50 lbs, bending, and reaching.
• Quick learner with technology, software, and kitchen operations.
• Excellent communication skills, organizational skills, and problem-solving skills.

Skills

• Customer service
• Staff development
• Process improvement
• Problem-solving
• Communication
• Attention to detail
• Organizational skills
• Inventory management
• Product knowledge
• Team leadership

Location

• 320 Danforth Avenue, Toronto, ON M4K 1N8

Work Type

• Full-time

Experience Level

• 1+ years of experience in a high-volume kitchen or restaurant
• 1+ years of experience with employee management

Salary/Compensations

• $19-19.50 starting wage while team leading, minimum wage in support roles or serving plus gratuities for both roles

Benefits

• Paid breaks and tips
• Discounted meals during and outside of work hours
• 20% off at participating Recipe brands
• Exclusive retail discounts
• Employee Health Plan (available after one month) including vision, dental, massage, mental health resources, and employee assistance program
• Growth and learning opportunities with consistent training
• Flexible hours

About the Company

• Since our launch almost 30 years ago, we’ve made it our mission to prove that a plant-based diet can be satisfying, energizing, and undeniably delicious.
• Every day, our talented and dedicated staff share their passion and positive energy with our community to bring the quality you know and love to our plates.
• Being a part of the Fresh team means more than just being an employee, it means becoming part of the Fresh community – a place where you can be authentically you and surround yourself with a team that is welcoming, inclusive and fun.
• Fresh Kitchen + Juice Bar values resilience, accountability, and inclusivity.
• Our culture of trust allows our employees to find satisfaction in working hard as a fun, diverse team, with ample room to grow.
• Our employees are motivated by the positive brand and continuous career growth.

Equal Opportunity

• Fresh strives to further challenge and disrupt the status quo to become a champion of diversity, inclusion, equity and anti-oppression.
• We are committed to maximizing the diversity of our organization through inclusive and barrier-free recruitment and work environments.
• We welcome applicants of all backgrounds and encourage applications from individuals who identify as Indigenous, Black, persons of colour, persons with disabilities, and persons of any sexual orientation or gender identity.
• We are pleased to provide accommodations at any point to ensure you have access to a fair and equitable application process.
• Any information received relating to accommodation will be kept confidential.