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About the Role
The Account Enablement Analyst plays a key role in supporting Capital Group's growth initiatives by ensuring operational readiness for new accounts, products, markets, brokers, and trading capabilities. This role coordinates onboarding and enablement activities, identifies and resolves operational challenges, and supports the delivery of scalable solutions.
Responsibilities
- Support onboarding activities for new accounts, mandates, products, derivative products, and operational capabilities.
- Partner with stakeholders to understand operational requirements, dependencies, risks, and readiness considerations associated with onboarding activities.
- Coordinate readiness activities across multiple stakeholder groups to ensure successful implementation.
- Assist with account funding, operational setup, maintenance activities, and lifecycle events.
- Support operational setup, onboarding, and readiness activities associated with trading systems, derivative products, and collateral accounts.
- Coordinate testing and validation of system changes and onboarding requirements.
- Ensure relevant systems, controls, and documentation remain accurate and current.
- Support market opening and maintenance activities across global markets.
- Coordinate operational requirements with custodians, brokers, and internal teams.
- Maintain and monitor market documentation, settlement instructions, and supporting records.
- Assist with broker onboarding and readiness activities required to support investment activity.
- Partner with stakeholders to resolve market access and operational readiness issues.
- Investigate operational issues and coordinate resolution activities across teams.
- Gather and analyse information to identify root causes and recommend practical solutions.
- Communicate risks, impacts, and proposed approaches clearly to stakeholders.
- Identify opportunities to improve efficiency, reduce risk, and enhance scalability.
- Support automation, workflow simplification, and process improvement initiatives.
- Contribute to the ongoing development and enhancement of onboarding processes, controls, and scalable operating models across Account Enablement.
- Challenge existing processes and identify opportunities to simplify, automate, and improve operational activities while maintaining an appropriate control environment.
- Build strong relationships with internal and external stakeholders.
- Partner effectively across regions, functions, and diverse perspectives to deliver business and client-focused outcomes.
- Contribute positively to an inclusive, collaborative team culture that encourages knowledge sharing and continuous learning.
- Support cross-training efforts that enhance team resiliency and coverage, and team development.
Requirements
- Experience within investment operations, financial services, account onboarding, trading support, custody, or related operational functions.
- Strong analytical, problem-solving, and critical-thinking skills.
- Ability to manage multiple priorities and navigate ambiguity in a dynamic environment.
- Effective stakeholder management, collaboration, and communication skills.
- Demonstrated ownership, accountability, and sound judgment.
- Curiosity and a continuous improvement mindset.
- Experience with operational readiness, onboarding, market enablement, trading operations, process improvement, automation, or related activities is beneficial.
Skills
- Analytical thinking
- Problem-solving
- Stakeholder management
- Collaboration
- Communication
- Ownership
- Accountability
- Judgment
- Curiosity
- Continuous improvement mindset
- Operational excellence
- Process improvement
- Automation
Work Type
- Flexible work options
Salary/Compensations
- Competitive salary
- Bonuses
- Individual annual performance bonus
- Capital's annual profitability bonus
Benefits
- Generous time-away
- Health benefits from day one
- 2-for-1 matching gifts for charitable contributions
- Opportunity to secure annual grants for organizations
- On-demand professional development resources
- Company-funded retirement contribution (15% of eligible earnings)
About the Company
- At Capital Group, the success of the people who invest with us depends on the people in whom we invest. That’s why we offer a culture, compensation and opportunities that empower our associates to build successful and prosperous careers. Through nine decades, our goal has been to improve people’s lives through successful investing. We know that our history is a testament to the strength of the people we hire. More than 9,000 associates in 30+ offices around the world help our clients and each other grow and thrive every day.
Equal Opportunity
- We are an equal opportunity employer, which means we comply with all federal, state and local laws that prohibit discrimination when making all decisions about employment. As equal opportunity employers, our policies prohibit unlawful discrimination on the basis of race, religion, color, national origin, ancestry, sex (including gender and gender identity), pregnancy, childbirth and related medical conditions, age, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, citizenship status, AIDS/HIV status, political activities or affiliations, military or veteran status, status as a victim of domestic violence, assault or stalking or any other characteristic protected by federal, state or local law.