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About the Role
The Global Seller Onboarding (GSO) team partners directly with Square’s largest and most complex sellers to ensure they fully realize the value of Square’s products and services. As a Senior Onboarding Specialist, you will lead the technical onboarding and activation of new merchants, delivering a seamless, scalable, and high-quality onboarding experience. This role is pivotal to Square’s upmarket growth strategy and to shaping the enterprise seller experience from initial solution design through activation.
Responsibilities
- Engage with sellers pre-sale to support discovery, scoping, planning, and solution validation.
- Advise on and document Square's product capabilities and limitations to ensure clear, accurate expectations are set with prospective sellers.
- Own and manage multiple complex onboarding projects concurrently, balancing competing priorities, timelines, and resource constraints.
- Build strong cross-functional partnerships with Sales & Account Management, Customer Success, Product, Marketing, and Engineering teams.
- Collaborate effectively with technical partners and clearly communicate technical requirements to both technical and non-technical stakeholders.
- Proactively identify and manage risk throughout the onboarding lifecycle, ensuring consistent stakeholder communication and successful outcomes.
- Support data entry and data migration activities as part of the onboarding process for select sellers.
- Maintain deep expertise in Square's platform and ecosystem, providing guidance on technical and product capabilities to optimize the seller experience.
- Act as a liaison between sellers and Product teams, translating complex requirements into actionable feature requests and roadmap input.
- Demonstrate professionalism, collaboration, and strong executive presence while working under deadlines with internal and external stakeholders.
- Mentor and support junior team members and contribute to team enablement.
- Identify process gaps and drive improvements by leveraging scalable AI-powered automation.
- Travel up to 10% for client meetings, hardware installations, and other internal events.
Requirements
- 4+ years of experience in a customer-facing role, including 3+ years of experience in project management, implementation, or onboarding
- Proven ability to manage multiple complex projects simultaneously across competing priorities, timelines, and resources.
- Strong ability to distill complex requirements into tailored solutions and communicate technical concepts clearly and concisely.
- Working knowledge of project management methodologies, tools, and best practices.
- Experience in the POS, payments, or broader technology industry.
Experience Level
- Senior
Benefits
- Remote work
- Medical insurance
- Flexible time off
- Retirement savings plans
- Modern family planning
About the Company
- Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we’re helping build a financial system that is open to everyone.
Equal Opportunity
- We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws.