Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this Quality Control (QC) Specialist role.

Rezi rewrites your resume against Internova Travel Group's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the Quality Control (QC) Specialist posting at Internova Travel Group — free, in seconds.

About the Role

The Quality Control (QC) Specialist ensures the accuracy, completeness, and quality of tour bookings within the Dolphin back-office system. This role audits booking files throughout the customer journey to ensure compliance with company procedures, supplier agreements, regulatory requirements, and internal quality standards before travel. Working closely with various departments, the QC Specialist provides an independent quality assurance function, identifying risks, inconsistencies, and opportunities for continuous improvement to support a scalable operating model.

Responsibilities

Carry out quality control checks on booking files throughout the booking lifecycle.
Audit Dolphin bookings to ensure all required documentation has been completed accurately.
Verify supplier confirmations, booking amendments, and itinerary details.
Ensure customer information is complete, accurate, and consistent across all booking records.
Confirm all mandatory documentation has been received and uploaded to Dolphin.
Ensure booking notes are clear, complete, and comply with company standards.
Identify missing information or inconsistencies and liaise with the relevant department to resolve them.
Ensure bookings meet company procedures prior to departure.
Ensure supplier payments are made as per contractual agreements.
Monitor compliance with company booking procedures and operational processes.
Ensure bookings comply with supplier requirements, contractual obligations, and company standards.
Verify operational milestones have been completed within agreed service levels.
Escalate operational risks or quality concerns to the General Manager.
Monitor completion of post-booking administration and amendments.
Support compliance with ATOL, Package Travel Regulations, and internal audit requirements.
Ensure compliance with all applicable regulatory requirements, including ATOL, ABTA, CMA, and DMCC regulations.
Monitor booking accuracy trends and identify recurring issues.
Report quality metrics and recommend improvements.
Support internal audits and operational reviews.
Maintain records of quality checks and corrective actions.
Assist in developing standard operating procedures and quality documentation.
Work closely with Tour Operations, Finance, and Independent Consultants to resolve booking issues.
Support new process implementation and continuous improvement initiatives.
Provide guidance to colleagues on quality standards and best practice.
Assist with operational projects as required by the General Manager.
Produce regular quality assurance reports for the Colletts General Manager.

Requirements

Previous experience within a tour operator or travel administration environment.
Excellent knowledge of Dolphin or a similar travel back-office system.
Strong attention to detail and organizational skills.
Excellent written and verbal communication.
Ability to identify errors, inconsistencies, and process improvements.
Strong analytical and problem-solving skills.
Ability to work independently while managing multiple priorities.
High levels of professionalism and confidentiality.
Experience in quality assurance or compliance.
Understanding of escorted touring operations.
Knowledge of ATOL and Package Travel Regulations.
Experience producing operational reports and KPI analysis.

Skills

Dolphin or similar travel back-office system
Attention to detail
Organizational skills
Written communication
Verbal communication
Error identification
Inconsistency identification
Process improvement identification
Analytical skills
Problem-solving skills
Independent work
Priority management
Professionalism
Confidentiality
Quality assurance
Compliance
Escorted touring operations
ATOL
Package Travel Regulations
Operational reporting
KPI analysis

Location

Remote

Work Type

Full-time

Experience Level

Mid-level

Benefits

Healthcare
Dental care
Health Assured (EAP)
Life insurance
Perkbox
Discretionary bonus program

About the Company

Global Travel Collection (GTC) is part of Internova Travel Group and is the most influential collection of international luxury travel advisors.
More than 1,700 GTC advisors are industry leaders in providing premium travel services to leisure travelers, corporate executives, and the entertainment industry.
GTC’s combined global reach and leverage translate into value, recognition, and preferential treatment for its world traveler clients.

Equal Opportunity

Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.