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About the Role
As a direct Business & Operations partner to our Solutions team, you will work closely with leadership to build and scale the operating system that powers value realization across pre-sales and post-sales activities. This role is critical to turning our go-to-market strategy into repeatable, AI-native action, aligning delivery quality, output per FTE, and customer satisfaction to improve the efficiency and impact of our Solutions organization and accelerate the value Mistral delivers to customers.
Responsibilities
- Build the secure-by-design operating system that links our tooling stack to the Solutions team’s needs, and design the internal tools & automations that raise output per FTE.
- Streamline Deployment Strategist operations across pre-sales scoping and delivery, compounding shared knowledge, templates, and reusable IP.
- Drive daily adoption of our AI layer throughout the Solutions team, productizing internal work into reusable assets for the team.
- Operationalise the internal ROI framework per project / use case, defining and surfacing where we build value.
- Define the reporting layer and metric catalog (what we collect and surface) and build the dashboards that turn our data foundation into decisions and proof of value.
- Stand up the customer satisfaction measurement system (define, collect, surface) as a core input to value realization.
- Codify delivery playbooks, ways of working, and scaling programs end-to-end across the customer lifecycle.
- Partner with Revenue Growth, People Growth, RevOps, CSMs and Product & Engineering to align the operating system with company strategy and fuel the flywheel.
- Ensure our operational processes are followed across geographies, embedding safety, security & compliance into our ways of working.
Requirements
- 4+ years of experience in strategic operations, business operations, or a chief-of-staff role within technical sales or solutions engineering.
- Strong ability to bring structure to ambiguity and drive complex, cross-functional initiatives from strategy through execution.
- Proven track record in optimising processes, impacting business KPIs, and aligning resources with business priorities.
- Exceptional negotiation and diplomacy skills: ability to navigate complex stakeholder dynamics and align competing priorities.
- Hands-on, execution-focused mindset with a bias for action in ambiguous, fast-changing environments.
- Hands-on builder of internal tools and data workflows; comfortable turning manual processes into scalable systems.
- Strong analytical skills to design ROI and value frameworks, build reporting, and translate data into operational decisions.
- Technical acumen and AI fluency: understanding of AI implementation, use cases, and scaling challenges.
- Native-level fluency in English; additional European languages are a plus.
Skills
- AI fluency
- Negotiation
- Diplomacy
- Process optimization
- Data analysis
- Building internal tools
- Data workflows
Location
- Europe
- North America
- Asia
- Middle East
Work Type
- Full-time
Experience Level
- 4+ years
Benefits
- Healthcare coverage
- Parental leave
- Retirement plans
- Relocation support
- Wellness programs
- Meal allowances
- Transportation allowances
About the Company
- Mistral provides full-stack AI solutions: from frontier models to developer tools, applications, and compute.
- We partner with enterprises tackling the hardest problems—across high-stakes industries like finance, manufacturing, defense, healthcare, and the public sector—co-creating customized AI systems that they can run on their terms.
- We are a dynamic, collaborative team passionate about AI and its potential to transform society.
- Our diverse workforce thrives in competitive environments and is committed to driving innovation.
- Our teams are distributed between Europe, North America, Asia and the Middle East.
- We are creative, low-ego and team-spirited.