Field Collections Agent
Midland Credit Management, an Encore Capital Group Company · England, GB
16 days agoImpress employers and recruiters.
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About the Role
As a Field Collections Agent, you'll be the friendly face of Orbit, meeting customers at their homes to help them find a way forward with their finances. You’ll offer empathy, guidance, and practical solutions that make a real difference.
Responsibilities
- Visit customers to resolve outstanding arrears and discuss payment options
- Handle accounts for both regulated and non-regulated clients, including reconnection visits
- Accept payments, set up repayment plans, and re-engage customers with client services
- Educate customers about the potential consequences of non-payment
- Use an Orbit-supplied iPad to update account outcomes in real time
Requirements
- Hold a full UK driving licence and have access to a vehicle
- Prefer working independently, outdoors, and engaging with people face-to-face
- Value flexibility and autonomy in your schedule
- Clear criminal record
- No CCJs, IVAs, or bankruptcies in the last 6 years
- Full driving licence (max 6 points), own car, and will require business insurance
- Tech-savvy and comfortable working independently
- Undergo a basic credit check and criminal background check
- Have full right to work in the UK
Skills
- Independent work
- Outdoor work
- Face-to-face engagement
- Flexibility
- Autonomy
- Tech-savvy
Location
- Croydon
Work Type
- Flexible
- 40 hours per week
Salary/Compensations
- From £28,665 + £4,200 per annum car allowance + uncapped monthly bonus
- Earnings Potential: Up to £35,765 per year (inclusive of car allowance)
Benefits
- 31 days holiday (incl. bank holidays + December shutdown)
- Fuel card for business use
- Referral Bonus Scheme
- Uncapped monthly bonuses (£200–£400 typical)
- Comprehensive 5-week induction programme
- Ongoing training and professional development
- Access to Medicash and Employee Assistance Programme